Aisa Recamadas

Hi, I’m Aisa— a curious, data-driven Customer Solutions Analyst with over 14 years of experience in customer support, technical troubleshooting, fraud detection, and experience analytics.

I’ve spent most of my career at Qualfon Philippines, where I’ve taken on multiple roles that challenged me to dig deep into customer feedback, identify service gaps, and turn data into smart, actionable improvements. From handling high-pressure escalations to leading initiatives that reduced handling time by 25% and cut issue escalation rates by 40%, I’ve always been focused on creating solutions that work—for customers and teams alike.