Airize Roxanne C. Legaspi

��Airize Roxanne C. Legaspi PERSONAL DETAILS Address: 25 Azalea St., Sanville Homes, Malhacan, Meycauayan, Bulacan Contact Number:- Email:- Date of birth: 03/23/1984 Age: 33 years old Sex: Female Civil Status: Single Language: English, Tagalog CAREER OBJECTIVE l�To obtain any related clerical/admin work where I can utilize my office skills, demonstrate resourcefulness, and assume responsibility within a progressive organization. l�To extend the knowledge and skills that I have gained from years of studying and contribute to the company s progress and development. SUMMARY OF SKILLS & QUALIFICATIONS Work & Education l�A total of five (6) years documentation/administrative work experience l�Bachelor s degree in Psychology l�Capable of working independently or as part of a team. l�Works well under pressure and tight deadline. l�General Office Skills l�Knowledgeable in business letters and correspondences l�Knowledgeable in English grammar usage and composition l�Computer Skills l�Know Basic Computer Troubleshooting l�45 words per minute typing speed (Home keys) l�Proficient in MS Word, MS Power Point, MS Publisher & MS Excel (Pivot, vlookup, etc.) l�Proficient in Internet, emails, and the like EDUCATION San Sebastian College Recoletos, Manila City, Philippines l�Bachelor of Science major in Psychology l�June March 2004 WORK EXPERIENCES Position: Database Administrator Company: Guru.com Period: September 2014 July 2017 (Graveyard shift) Responsibilities l�Keeping the database updated, to obtain up to date contact names, contact numbers and titles. Position: Account Specialist Company: Bahay Financial Services, Inc. Industry: Mortgage Servicing (Home Loans) Period: November 2012 August 2014 Location: 22nd Floor, BPI Buendia Center, Sen. Gil Puyat Avenue, Makati City, Philippines Department: Account Management Department Responsibilities l�Manages individual portfolio and ensures processing of accounts within the prescribed timelines. l�Proposes negotiated terms to approving heads, performs credit underwriting, prepares documentation and secures necessary clearances from relevant departments required in closing the account. l�Endorses accounts for foreclosure, appraisal, credit investigation, legal assessment and refund, withdrawal and certification request. l�Handles delinquent accounts and responsible for converting these accounts to performing loans. l�Achieves monthly individual resolution target based on Business Plan. l�Negotiates for the best financial resolution for all accounts based on prescribed settlement guidelines. l�Directly coordinates and interacts with clients, formulates and analyzes account strategies. l�Handles the processing of release of Transfer Certificate of Title (TCT) for accounts that have been fully paid. l�Endorses for handling non-financial accounts within the prescribed timelines. l�Regularly updates the status of accounts in the Account Management Worksheet. l�Submits Daily Capacity and Account Management Reports as well as Monthly Targets and Production. Position: Administrative Assistant/Documentation Specialist Company: Bahay Financial Services, Inc. Industry: Mortgage Servicing (Home Loans) Period: November 2009 November 2012 Location: 22nd Floor, BPI Buendia Center, Sen. Gil Puyat Avenue, Makati City, Philippines Department: Account Management Department Responsibilities l�Checks and reviews the accuracy, validity, and authenticity of clients submitted documents both in the physical folder and in the Account Management System (AMS). l�Communicates with account specialists & supervisors for compliance and submission of clients lacking documents. l�Coordinates daily with Legal department for review & clearance of accounts transacting party. l�Coordinates with Loan Servicing department for submission of required documents for full payment confirmation of newly booked accounts. l�Coordinates with Credit and Underwriting department for transmittal of all closed accounts. l�Sends daily, weekly, and monthly departmental and interdepartmental reports on closed accounts, transmitted folders to Legal, & borrowed & returned folders. l�Sorts and files records of business transactions daily. l�Updates and maintains excel databases. l�Monitors accounts for more than 2,000 account folders. l�Answers clients queries through phone. l�Manage the flow of communication incoming mails, faxes, etc. and forwarding them to the corresponding officers/staff in charge for immediate action/reply. l�Monitors and follows up on outstanding issues, deadlines, documents, etc. l�Establishes and maintains an effective database of network of contacts. l�Liaises and coordinates with internal and external correspondence on meetings and other requirements. l�Monitors attendance and leave schedules of the department to ensure leaves are taken and supporting leave forms are filed and approved. l�Monitoring and replenish of office supplies to ensure sufficient stock level. l�Coordinate and organizes team activities and/or client events and assists in various projects/ activities as needed. l�Assigning inquiries (web, phone) to Account Specialist. l�Performs other administrative functions as required l�Maintain schedules and appointments of Department Head and/or Managers. l�Arrange and coordinate travel plans/requirements of Department Head and/or Managers l�Screen and prioritize communications, telephone calls, etc. l�Reply accordingly to all incoming correspondence. l�Ensure an efficient records/files management, especially those dealing with sensitive and confidential information. l�Coordinate with internal/external correspondence regarding meetings, presentations, projects, etc. Position: Customer Service Representative/Technical Support Representative Company: Teleperformance Industry: Customer Service/Sales Period: October 2010 October 2012 Location: 14th Floor, Octagon Building, San Miguel Ave., Ortigas Center, Pasig City Account: AT&T mobile phone: Responsibilities l�Serves customers by providing product and service information; resolving product and service problems. l�Attracts potential customers by answering product and service questions; suggesting information about other products and services. l�Maintains customer records by updating account information. l�Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. l�Maintains financial accounts by processing customer adjustments. l�Recommends potential products or services to management by collecting customer information and analyzing customer needs. l�Prepares product or service reports by collecting and analyzing customer information. l�Contributes to team effort by accomplishing related results as needed. Position: LMC (Lead Management Center) Agent Company: Y & R Philippines Industry: Customer Service/Sales Period: August 2008 August 2010 Location: 9/F Marajo Tower, 312 26th Street corner, 4th Avenue, Bonifacio Global City 1634 Account: Honda and Mazda Cars Responsibilities l� Encoding and processing the client s information. l�Calling, email, and update clients about the upcoming promos/events of the cars. l�Consolidating client s information and sending to the manager every week. l�Answer client s query through phone and e-mail. TRAININGS & SEMINARS ATTENDED Effective Business Writing (January 17-18, 2013 / 2 days) 24th Flr, BPI Buendia Center, Sen. Gil J. Puyat Ave, Makati City, Philippines Microsoft Excel 2007 Level 2 (December 3, 2013 / 1 day) 24th Flr, BPI Buendia Center, Sen. Gil J. Puyat Ave, Makati City, Philippines CHARACTER REFERENCES Available upon request. I hereby confirm that all information stated above is true to the best of my knowledge and belief. AIRIZE ROXANNE C. LEGASPI