Airam Jay Revelo

PROFILE I am an experienced Customer Management and Client Relations Specialist. I am fast, reliable, efficient and highly values accuracy towards work. EXPERIENCE AIRAM JAY REVELO CUSTOMER RELATIONS SPECIALIST SUPERVISOR OIC ITECH GLOBAL BUSINESS SOLUTIONS INC. | MAR 2017- PRESENT Responsible for a team of twenty (20) agents Handles Supervisor's call, escalation emails from/to clients and provide a daily report. Creates action plans, monitors Avaya Call Management System LOYALTY ADVISOR CONTACT ITECH GLOBAL BUSINESS SOLUTIONS INC. | JUN 2015 - MAR 2017 --Hacienda Hts. Vill., Marikina City Inbound and outbound call for members/customers voice and non-voice (email and social media) FUNDING ASSESSMENT COORDINATOR ITECH GLOBAL BUSINESS SOLUTIONS INC. | MAR 2015 - JUN 2015 EDUCATION COMPUTER PROGRAMMING SOUTHERN LUZON TECHNOLOGICAL COLLEGE FOUNDATION INC. 2002 - 2004 Appointment setting for Business to Business transactions CUSTOMER SERVICE REPRESENTATIVE VXI GLOBAL SOLUTIONS | AUG 2014 - FEB 2015 Inbound sales for a cable and communications company Assist consumers with technical problems KEY INFO Date of Birth: Dec. 19, 1985 Status: Single INBOUND SALES REPRESENTATIVE SSS No: - TIN No: - FLEXIBLE COMMUNICATIONS PHILIPPINES | AUG 2013 - JUL 2014 Inbound sales for a food supplement company INTERNATIONAL SALES REPRESENTATIVE ONE WORLD CONNECTIONS INC. | JAN 2007 - JAN 2008 SKILLS Avaya Call Management System Social Media Management Telemarketing Zendesk JIRA (Atlassian) Outbound sales for Business to Business campaign Appointment setting for a travel account OTHER WORK EXPERIENCE CYBER CAFE ATTENDANT | JAN 2008 - MAY 2011 DISC JOCKEY | AUG 2005 - DEC 2006 SERVICE CREW | JUNE 2002 - DEC 2003