Aira Kim Abode

AIRA KIM PERALTA ABODE- #39 Katibayan St, Brgy. Commonwealth, Quezon City OBJECTIVE WORK EXPERIENCE To work effectively with a team contributing all the knowledge and experience to improve customer satisfaction while helping company’s revenue. INTERNAL PROJECT MANAGER AND INSURANCE LIAISON CAPITAL PRO SERVICES (CONSTRUCTION) 2024  Answer incoming phone calls from customers in a professional and courteous manner. Understand customer needs and concerns, and provide solutions or direct them to the appropriate resource  Schedule service appointments for technicians based on customer availability and urgency  Act as a liaison for insurance claims, coordinating with adjusters and processing estimates  Maintain accurate records of customer interactions and service appointments SKILLS Customer Service Appointment Setter Go High Level Chat and Email Support Active listener Problem-solving Adaptable on a fast-paced environment Product knowledge EDUCATION NEW ERA UNIVERISTY QC• 2019 • SHS • Accountancy, Business and Management COMMONWEALTH HIGH SCHOOL • 2017 • JHS TECHNICAL SUPPORT III IBEX PH (WEBSITE PROVIDER – GODADDY) MAR 2022–DEC 2022  First point of contact for Customers providing technical support on website, domain, email  Contacting IT’s through chat for more complex troubleshooting  Provide help article on customers through email  Minimal assistance on creating customer’s own website  Handle billing inquiry and payments CUSTOMER SERVICE REPRESENTATIVE I CONCENTRIX (SATELLITE RADIO COMPANY- SIRIUSXM) FEB 2020-MAR 2022  Retention Department – Handling customers billing, to make customers pay and retain the service  Receiving phone calls on Customer who needs to cancel service – providing benefits to retain customer on the service on a professional manner  Provide basic troubleshooting on radios that is not working – vehicle or radio boom box  Sell radios