Aira Joyce Buaron

AIRA JOYCE CURRICULUM VITAE B. BUARON Padayon Meliora! "Padayon," representing unyielding perseverance and continuous forward movement, and "Meliora," symbolizing the unwavering pursuit of improvement and betterment. Together, this personal principle I believe signifies the resolute commitment to embrace challenges, strive for growth, and never cease in the pursuit of excellence, propelling us towards a brighter and more promising future through unrelenting progress. -EDB&AJBB About Me I've worked in various roles, from Accounts Payable and Receivable, ensuring data accuracy, to IT Operations Engineer II, providing essential support. As a Telephone Operator and Encoder, I excelled in customer service and data management, helping to streamline operations. My journey reflects my proactive approach to learning, and I'm eager to use my skills to contribute effectively to your team. I've developed strategies, built valuable relationships, and delivered results, always staying up-to-date with industry trends. With a focus on growth, innovation, and adaptability, I aim to help organizations succeed, embracing the spirit of "padayon meliora" and striving for excellence. I look forward to contributing and growing within your team, helping your business thrive and make a positive impact. Objectives to contribute effectively by helping in the fulfillment towards the business to reach its mission, vision and goals to enhance my knowledge and gain maximum experience to be able to learn and extend my skills for continuous growth by working in your business Eligibility September 2018 PASSER Board Licensure Examination for Professional Teacher - Secondary Level Education- Bachelor of Secondary Education major in Filipino Rizal Technological University Contact Me --182 V. Cruz St., Brgy. Santa Lucia, San Juan City Work Experience Bookkeeper September 2023 - August 2024 Santos Knight Frank Inc. the leading real estate services provider in the Philippines, has won three major recognitions at the Asia Property Awards held on May 3 and 4 in Bangkok, Thailand. Assigned in Sparta Philippines (Incepto Visium Inc), a one-stop sports, lifestyle and wellness center built for the highly competitive athlete as bookkeeper. I handle mainly the Accounts Payable and other Accounts Receivable task. I’m responsible for daily inventory, processing suppliers and generating tenant invoices, and ensuring timely payments and collections.. Utilize accounting system to accurately record transactions, and reconcile accounts. Collaborate with suppliers and tenants to resolve billing discrepancies and inquiries. Maintain organized records and contribute to month-end close processes, demonstrating attention to detail and commitment to accuracy. JG Summit Holdings Inc Conglomerate July 2020 - July 2023 Accounts Payable Staff March 2022 - August 2023 Robinsons Retail Holdings, Inc. is one of the Philippines’ largest multi-format retailers, founded by the late entrepreneur John L. Gokongwei, Jr., with the opening of the first Robinsons Department Store in Manila in 1980. As part of the Helpdesk Team, I usually maintain vendor and customer relationships by assisting and resolving conflicts of any concern through tickets, emails, walk-ins, and calls. Providing support for the up-to-date status of invoices to external and internal stakeholders and collaborating with cross-functional teams for process Collaborate with vendors professionally to resolve any invoice discrepancies, payment delays, or other related issues promptly. Address inquiries and maintain positive vendor relationships. Work closely with the finance team and other departments to address any accounts payablerelated issues and contribute to process improvements. Reconciliation of the statement of account for invoice status using Microsoft Excel Consolidate data to create an alphalist for the basis of the generation of CWT forms for the quarterly release of 2307. We used system-based tools like SAP applications, Power Automate, and SharePoint ticketing tools. I also experienced using the SNOW ticketing tool, GO Service Hub, Avaya, and Microsoft Office tools. IT Operations Engineer II January 2021 - February 2022 Aspen Business Solutions Inc., the Philippines’ first multi-function, multi-industry shared service, was formed in 2013 to centralize common transactions across JG Summit Conglomerate. Still on pandemic, I-tech stops its operations under JG Summit Conglomerate, and we are immediately transferred as an IT Operations Engineer II in ABSI. All roles and responsibilities we have as a Telephone operator still continue under the IT Department team, while we provided some assistance to the Asset team with administrative tasks, including data entry, contributing to the smooth operation of asset-related activities. I also handled the scheduling of shuttles for the employees who work on-site and coordinate them through email and teams. Telephone Operator July 2020 - January 2021 i-Tech Global Business Solutions, Inc. (i-Tech Global) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing, and backoffice services in the telecommunications industry. While in lockdown due to the pandemic, I was hired to work from home as a Telephone Operator. We manage incoming calls, accurately identifying the purpose of each call and directing callers to the appropriate departments or individuals using Avaya. Provided exceptional customer service by addressing callers' inquiries, resolving issues, and ensuring a positive experience through clear and concise communication. Remain composed and effective during high-pressure situations, such as handling a high volume of calls during peak periods or irate customers. Followed established guidelines, protocols, and scripts to ensure consistent and standardized communication with callers. Encoder July 2019 - May 2020 Astoria Plaza is a proud homegrown hospitality chain in the Philippines. It has established itself as a brand known for spacious rooms and suites, stunning architecture, and outstanding interior design. Top-notch amenities and facilities, quality food and beverage offerings, exceptional service, and gracious Filipino hospitality are offered to guests from all over the world. As an Encoder, we accurately and efficiently input contract details, terms, and conditions into the designated software system, ensuring that all information is complete, correct, and aligned with the established standards. Scan paper contracts and related documents, convert them into digital format, and upload them into the paperless system, maintaining a well-organized and easily accessible electronic database. We collaborated with the software development team to actively participate in the transition to a paperless policy, leveraging the software for contract encoding, storage, and document management. Handled sensitive contract information with the utmost confidentiality, applying stringent security measures to safeguard both digital and physical documents. Trainings Bookkeeping Basics Intuit at Coursera ERT- Basic Disaster Preparedness Orientation Seminar Eagle Response Team Inc., Contact Center Services NC II Informatics Computer Institute Jobstart- Life Skills Training PESO, Mandaluyong and Jobstart May 15, 2023 - May 18, 2023 March 26, 2023 July 2, 2018 - July 25, 2018 June 11, 2018 - June 22, 2018 Academic Phase of ROTC Advance Course (MS 31 & 32) Class 05-2015 NCR RCDG, ARESCOM, Philippine Army April 29, 2015 - May 12, 2015 ROTC Summer Camp Training Class 2015 NCR RCDG, ARESCOM, Philippine Army April 15, 2015 - April 29, 2015 References Jerome Lustre Accountant, Immediate Supervisor Incepto Visium Inc., --Jessa Mae H. Domagco Accounts Payable Supervisor Robinsons Retail Holdings Inc --Ron Marnelo Romarate Software Engineer Cognizant Softvision --Lizel D. Abubo IT Asset Management Analyst Stefanini IT Solutions -- Farhana S. Sahod Program Officer Ministry of the Interior & Local Gov. -BARMM --King Emmanuel D. Bautista Weather Specialist DOST-PAG-ASA, Philippines --Daniella M. Columbres Software Testing Engineer Scientec Consulting Pte Ltd, SG --Deanna Jane S. Jamelo Sales & Marketing Manager ET's Media Ads Inc. --