Aira Janine Sy

AIRA JANINE SY BOHOL CUSTOMER SERVICE REPRESENTATIVE Objective Contact --500 Int. 23 5th Ave. West Grace Park Caloocan City Education STI College - Caloocan BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY 2011 - 2024 To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people. A position in an environment that offers a greater challenge, increases benefits for my family, and the opportunity to help the company advance efficiently and productively Work Experience CUSTOMER SERVICE REPRESENTATIVE LTVPlus Inc. (May 2022 – Present) Answering concerns/inquiries via call, chat, email, and social media Placing an order on behalf of the customer Replacing damaged order upon delivery Subscription Management Skills Tech-savvy Proficient in English Adaptable to new environments CUSTOMER SERVICE REPRESENTATIVE II Telus International Ph. (Dec 2020 - May 2022) Ticket management - answering general inquiries about fiat and crypto currencies. Investigating possible fraud cases. Account management Identity verification Strong leadership skills Critical thinking and problem-solving Language CUSTOMER SERVICE ASSOCIATE LBC Express Inc. (June 2020 - November 2020) Processing bills payment Parcel packaging and processing Inventory Money Remittances processing English TECHNICAL SUPPORT REPRESENTATIVE Filipino VXI Global Holdings B.V. (August 2016 - August 2018) Basic Troubleshooting for Phone and Internet Services Answering basic billing inquiry Scheduling a technician visit Upselling