AIRA GALGAO
Your Go-Getter VA
ADMINISTRATIVE VIRTUAL ASSISTANT
| Apr 2023 - Apr 2024
Independent Insurance Agents & Brokers of America, Inc.
Big “I” Advantage
-
Quezon City, Metro Manila, Philippines
TOOLS | PLATFORMS | SKILLS
Buffer
Calendly
Canva
ChatGPT
Cisco
Citrix
ClickFunnels
ClickUp
CoSchedule
Gemini
Google Workspace
(Gmail, Docs, Sheets,
Slides, Calendar, Meet,
Forms, Drive, Maps)
Helium10
Hootsuite
Jasper AI
Keepa
Later
Mailchimp
Microsoft Office 360
(Outlook, Word, Excel,
PowerPoint, OneNote,
Skype, OneDrive)
MLS (Multiple Listing
Service)
Monday.com
Notion
PropStream
Sales Funnel
Salesforce
SellerAmp SAS
Slack
Systeme.io
Trello
Wix
WordPress
Zendesk
Zillow
Zoho
✦ Managed Billing & Invoicing: Including sending out Admitted and Surplus invoices,
processing payment discrepancies, and following up on past due
-
AMS360
Asana
Avaya
✦ Compiled and ran reports directly from Cyber Account Managers and Directors.
premiums.
✦ Processed Commercial Lines, Home-Owner and Executive Risk policies.
✦ Communicated with Insurance Brokers/Agents to follow-up payments and
documentations (DS, SOI, PBA & SL forms) through phone and email.
Administrative
✦Handled interactions with the Insurance Carrier (Coalition) to resolve
Assistance
inaccuracies to the policies issued.
Adobe Adobe
Amazon A-Z
Amazon PR
✦ Submitted tax filings for Surplus policies through InsCipher.
✦ Stayed informed about state regulations and compliance.
✦ Conducted accounting tasks such as submitting Suspense for Refunds, Journal
Entries, and Data Entries.
Calendar
✦ Managed Cyber Policy Endorsements for cancellations/reinstatements, Ab Initio,
Management
Pro-Rata and other policy changes.
Cold Calling
Content Calendar
SENIOR PROCESS EXECUTIVE | CUSTOMER SUPPORT
Content Creation
Cognizant Technology Solutions Philippines Inc.
Copywriting
| Feb 2021 - Apr 2023
Customer Support
Computershare (Stocks/Share Registry)
E-commerce
✦ Provided customer support for financial account in the US, Australia, and UK,
Email
both voice and non-voice.
Management
✦ Handled inbound and outbound calls, including sensitive information verification
Email Marketing
Etsy
and reporting escalations. Communicated with brokers/agents, as well.
✦ Assisted securityholder’s queries such as;
Various types of Securities: ORDs, Notes, Escrow, CHESS Depositary Interests,
Executive
Options, Corporate Actions (IPO, SPP, SOA, Acquisitions/TKO), FATCA or Tax
Assistance
Residency Self Certification, Off-market Transfers, Medallion Signature
FB Ads
Guarantee, Transaction Histories, Payment Replacements, Payment
Graphic Design
GVA
Trace/Unclaimed Monies, Investor Trade, Deceased Estates, Proxy/Voting and
Dividend distributions.
Inbox
SALES EXECUTIVE | EVENTS | FUNCTIONS | SOCIAL MEDIA MANAGER
Management
Hizon's Catering Services Inc
Lead Generation
Real Estate
Sales Funnels
Jul 2019 - Feb 2021
✦ Organized events, banquets, and functions.
✦ Conducted sales and marketing activities, promoting packages and sales calls to
prospective clients.
Shopify
✦ Handled the company's social media platforms and website.
Social Media
✦ Ensured smooth execution of events as an on-the-day events planner.
Management
Management
EDUCATIONAL BACKGROUND
Degree Holder | Academic Scholar | Dean’s Lister
WordPress
Polytechnic University of the Philippines
Travel
| Jun 2015 - Jul 2019
Bachelor of Science in Hospitality Management (4-year course)
