Aira F. Lugue

For two and a half years, I thrived in a fast-paced administrative role, developing a well-rounded skill set encompassing customer relations, sales and marketing support, and operational execution. My responsibilities extended across a range of critical functions, contributing significantly to the smooth and efficient operation of the office.

A core component of my work involved managing a high volume of email correspondence. I ensured timely and professional communication with clients, vendors, and internal stakeholders, prioritizing clarity and accuracy in every interaction. This included handling inquiries, scheduling meetings, and disseminating important information. Beyond simply responding to emails, I proactively organized and maintained email archives, improving overall communication efficiency.

Building and maintaining strong customer relationships was another key focus. I served as a primary point of contact, addressing customer inquiries and resolving issues with empathy and professionalism. My dedication to providing exceptional customer service fostered positive relationships and contributed to customer retention. I also assisted in gathering customer feedback, which was then used to improve services and enhance the overall customer experience.

My role also provided valuable experience in sales and marketing support. I prepared detailed sales quotations, ensuring accuracy in pricing and product specifications. This involved collaborating with the sales team to understand customer needs and tailor proposals accordingly. Furthermore, I contributed to marketing initiatives by assisting with the creation of marketing materials, coordinating mailers, and managing social media updates. These experiences provided me with a solid understanding of the sales cycle and marketing principles.

Beyond these core responsibilities, I also played a vital role in daily operations. This included managing office supplies, coordinating logistics, and supporting various administrative tasks. I demonstrated adaptability and problem-solving skills, proactively addressing challenges and ensuring the smooth flow of daily operations. I also gained experience in record-keeping, data entry, and other essential administrative functions.

Throughout my two and a half years in this role, I consistently demonstrated a strong work ethic, a proactive approach, and a commitment to excellence. I am proficient in Microsoft Office Suite, and possess excellent communication, interpersonal, and organizational skills. I am confident in my ability to contribute effectively to any team and am eager to leverage my skills and experience in a challenging and rewarding environment.