Aira Delos Reyes

Aira Delos Reyes --66 L. Wood St. Dolores Taytay, Rizal SKILLS Data Entry and Management Verbal & Written Communication Skills Shopify Skills Amazon Buyer Messages Calendar Management Email and Chat Management Customer Service Gorgias PROFESSIONAL EXPERIENCE April 2023 - Present Confidential (Current Employer) Virtual Assistant - Customer Service Support Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses. Responding to customer inquiries and resolving issues via email and chat communication. Providing support to customers in placing orders, handling returns, and tracking their shipments efficiently. Providing clear and accurate information on products, services, and company policies to enhance customer understanding. Ardent Networks, Inc. February 2022 - April 2023 Sales Admin Assistant - Cisco Managing administrative duties like sending emails, creating of quotation numbers and contract accounts to our clients, managing inventories, canvassing supplies, answering phone calls, monitoring claims, expenses and reimbursement, scheduling meetings, and also making travel arrangements like hotel and flight booking. Accenture Philippines August 2017 - January 2022 Travel & Expense Analyst for APAC and EMEA Clients (Virtual Set-up) Reviewing client’s expense reports Checking and verifying their claims and reimbursement Data Entry Analyst for North American Clients Analyzing and managing customer’s data Handling and fixing customer’s concern on their data Billing and invoicing customer’s data using SAP and CRM tools EDUCATION Bachelor of Science in Business Administration Major: Operations Management Rizal Technological University Mandaluyong City, Philippines References are available upon request. June 2013 - May 2017