Ainhoa Rodriguez Ibarbia

Ainhoa Rodríguez Ibarbia-- Offenburg Spanish Profile Bachelor’s degree in Law and Economics with a strong sense of responsibility and a sharp analytical mindset. Excellent comprehension skills and a structured approach to evaluating contracts, suppliers, and procurement processes. Direct and honest communicator with outstanding time management, negotiation abilities, and a keen eye for cost optimization. Goal-driven, dependable, and efficient – even in fastpaced and high-pressure environments. Languages Basque Spanish EGA French English Professional Experience Customer Service Advocate, Sports Warehouse Handled customer inquiries and support through email and telephone. 09/2024 – present Home Office, Spain Provided guidance on product range and assisted customers in selecting suitable products. Provided support with order processing, payment transactions, and shipping logistics. Handled and resolved service and warranty claims. Customer Service Advocate, Majorel Provided customer support for clients under the Microsoft Premier ContractResolved 11/2023 – 08/2024 Home Office, Germany application and product-related issues concerning Microsoft business software and service solutions. Inside Sales Manager, Alpify Responsible for sales activities and customer relationship management. 06/2022 – 10/2023 Home Office, Germany Prospecting and acquiring new customers. Performed online demonstrations of products. Provided customer support for both new and existing customers. Accurately documented and processed customer data. Maintenance and support for own clients. Business Developer Manager, Trouver Mon Architecte 09/2021 – 06/2022 Conducted lead research, identified potential customers, and qualified leads. Strasbourg, France Performed sales presentations and negotiations. Provided customer support for both new and existing clients. Sales Representative, Toyota Euskoauto 07/2019 – 11/2020 Customer prospecting. Elgoibar, Spain Conducting sales meetings. Responsible for sales and contract negotiations with new clients. Delivering product demonstrations. Provided customer support to new and existing clients. Sales Representative, Bai&by 02/2018 – 06/2019 Customer prospecting. San Sebastian, Spain Performed online demonstrations of products. Customer and sales meetings. Updating and maintaining client database. Providing support with office administrative duties. Accounting internship, Ibermatica 12/2017 – 02/2018 Accounting and bookkeeping. San Sebastian, Spain Updating and managing customer records. Handling transaction processing. Handling checks and managing budgets. Handling and processing recurring payment transactions. Sales Assistant, Decathlon Spain 09/2016 – 02/2018 Responsible for selling bicycles, accessories, and cycling apparel. Pamplone, Spain Customer support and service. Conducting product presentations. Sales Team Leader for extension warranty products in the department. Training and onboarding of new employees. Education Bachelor degree in Economics and Law, University of Navarre 2011 – 2017 Pamplone, Spain Courses Emotional Intelligence and coaching 2024 Leadership Skills for Beginners 2024 Principles of Leadership Intermediate 2024 Certificates Driving license – Class B