Ainerhonmiton Chosen

AINERHONMITON CHOSEN OSEIWE - - Nigeria Education university of benin Edo State, Nigeria B.A, International Studies and Diplomacy (2021) KEY SKILLS Verbal and written communication skills Customer service Problem-solving Adaptability Interpersonal relation skill Analytical skill Team player Sales skill Persuasion and Negotiation skill Good listener Time management skill professional summary   Customer-oriented and results-driven professional with a proven track record in managing diverse operations and fostering strong client relationships. Experienced in overseeing customer relations with proven ability to handle diverse customer inquiries, resolve issues promptly, and exceed performance targets. Seeking an opportunity to leverage my skills and contribute to a dynamic team in a challenging customer service role. Experience   customer service call representative Market Surveys International, Nigeria / June 2022 – Sept. 2023 Handle inbound customer calls, addressing inquiries, resolving issues, and providing information about products and services. Utilize active listening and empathy to understand customer concerns and provide appropriate solutions, resulting in a 40% increase in customer satisfaction scores. Meet and exceed weekly and monthly performance metrics, including call resolution time and customer feedback ratings. Maintained and regularly updated financial account information using computer software program. Selected appropriate responses to customer issues and resolved them. Anticipated customer needs, followed up with previous customers to offer reorders and additional services. call centre representative (REMOTE) Century 21FG, Nigeria / May 2020 – June 2022 Direct, supervise, and resolve customer inquiries and concerns promptly and professionally. Utilize effective communication to ensure customer satisfaction and maintain positive relationships. Implement marketing and sales strategies to engage customers and promote company products and services. Streamline operations to enhance service efficiency and provide optimal customer support. Apply quality assurance initiatives to ensure customer needs are met software proficiency   Microsoft Office | Customer Relationship Management (CRM) Software | Helpdesk Systems | Communication Platforms | Email Management Systems | Live Chat Software | Phone Systems | Microsoft Teams References   Dr. A.A Ugwuanyi College librarian FCET Umunze References available upon request. .