Ainee Tanoy
Arizala
WORK EXPERIENCE
TDCX
( 2020 Dec to 2022 Apr )
aineearizala.jobs180.com
OBJECTIVE
To become an effective and efficient employee to the
company, to show my skills and character, to execute the
knowledge I learned in school and from my previous jobs,
and to improve myself in everything that I do, for me to
become an asset to the company.
PERSONAL INFORMATION
Birthdate:
March 16, 1998
Civil Status: Single
Nationality: Filipino
Address:
Ph2 B7 L39 Mediterranean Heights San
Jose Rizal, CALABARZON 1860
Gender:
Female
Position:
Client Service Associate
Junior Associate (1-4 yrs experience)
Specialization:
BPO/Call Center
Industry:
Outsourcing (Call Center / BPO)
Nature of Work: Answer client's queries via email and chat. Handling
Facebook commerce for B2C and C2C client. Scope of
concerns include Marketplace, Facebook Page,
Instagram Shopping, Payouts, Shipping, Orders, Product,
listings, Third Party Platform Integration, Meta Business
Suite, etc.
IQor
( 2020 Oct to 2021 Jan )
Position:
Customer Service Representative
Fresh Grad / Entry Level
Specialization:
BPO/Call Center
Industry:
Outsourcing (Call Center / BPO)
Nature of Work: Answer customer's concern about appliance coverage on
their plan, warranty, replacement, repair, return, and
payment for plan.
Outsourcing Planet Inc.
( 2017 Apr to 2018 Feb )
Position:
Campaign Support Specialist
Fresh Grad / Entry Level
Specialization:
Sales - Telesales/Telemarketing
Industry:
Telecommunication
CONTACT INFORMATION
Mobile:
-
Email:
-
SKILLS
• Database Application (MS Office)
• Customer Service
• Google Drive
Nature of Work: Generate leads using LinkedIn, Yellow Pages, Google
Search, Apollo.io, MS Excel, Social Media, Quip,
Business Search. Task is to look for First name, Last
name, Job Title, Email Address, Phone number,
Company name, Company Address, and Company
Website. I also do customer support by answering
inbound calls, email management, email marketing, and
chat support.
• Quip
Altegra Health Philippines Inc.
• Canva
• Wix
( 2016 Aug to 2016 Oct )
Position:
Chart Retrieval Specialist
Fresh Grad / Entry Level
Specialization:
Healthcare - Nurse/Medical Support and Assistant
Industry:
Telecommunication
• Email Management
• Facebook Marketplace
• Shopify
• Ebay
Nature of Work: Does outbound calls to hospitals/facilities to confirm or
update demographics, fax medical record to be filled up,
and schedule return of document for verification.
• Dropbox
• Slack
• Apollo
• Skype Zoom Bluejeans
• FB SRT And FB Business Suite
• Lead Generation
LANGUAGES
EDUCATION
2019 Mar
Bachelor's/College Degree
Our Lady Of Fatima University (Fatima Medical Science
Foundation)-Quezon City
Major: Entrepreneurship
Field of Study: Business Studies/Administration/Management
• Filipino
2015 Mar
Some College (But did not graduate)
Technological Institute Of The Philippines-Quezon City
(TIP-QC)
Major: Entrepreneurship
Field of Study: Business Studies/Administration/Management
2014 Mar
High School Diploma
Roosevelt College Rodriguez
Field of Study:
• English
ACHIEVEMENTS
Young Entrepreneurship Society (YES) Secretary
Virtual Merchandising Competition (VMC) Group
Representative
CERTIFICATIONS
2018
Certificate Of Participation (Virtual
Merchandising Event)
SEMINARS
2019
Personality Development
2019
Writing Is Your Business
2019
Youth Entrepreneurship Summit
2018
International Franchise Conference
REFERENCES
Rodmark Santiago
Friend
CSR
Alorica-
John Christian M. Conejos, MBA
Professor
Faculty, College Of Business And
Accountancy
Our Lady Of Fatima University--Erickjone Peña
Supervisor
Supervisor
TDCX-
View more of my ResumèLink at http://aineearizala.jobs180.com
