I'm an IT (Network Security) graduate, having 3+ years of experience with
several position as System Engineer, Application & Network Support. I'm a
native Malay speaker, having fluency in English speaking, and currently based
in Kuala Lumpur, Malaysia within a time zone of UTC +8. During the years, I
have been working remotely through Upwork, TimeDoctor, Hubstaff and
TransferWise as a platform of blilling and work submission.
Universiti Teknologi Malaysia
Bachelor of Engineering
(BEng), Electronic System- (expected)
German-Malaysian Institute
Diploma Network Security-
Language: PHP, Python, Javascript,
Node.JS, JQuery, HTML/CSS, JAVA
QA: Postman, REST API, Swagger.io,
Selenium, TestScripts, TestRails, JSON,
RestAPI, Jenkins
Database: MySQL, PostgreSQL, MSSQL
Data & Report: Qlik, PDI Pentaho, Jasper
-Kuala Lumpur, Malaysia
linkedin.com/in/herainajamaludin/
Web Security: URL Filtering, VLAN
Segmentation, IP Quarantine
Firewall: Openstack Security group, CSF,
FirewallD, Fortigate, Cisco ASA, IDS
SSLVPN, LDAP Authentication, OpenVPN
Network Access Control (NAC): Automated
Segmentation, Appliance’s failover response
Ticket System: JIRA, Zendesk, SupportPal
DNS & SSL: SPF, DKIM, TXT, DMARC,
LetsEncrypt, Globalsign
SNMP & Network Monitoring: FireEye,
Forescout, Nagios, Zabbix
IP Routing & Switching, Access List
Control
Operating System: Linux (Redhat 7, SUSE,
Ubuntu,CentOS), Android, iOS, Window
Server 2016
UNIX/Linux SSH, Ansible (basic)
Cloud & Virtualization: Cloudera, Openstack,
Proxmox VM, KVM, Hyper-V,
VMware vSphere
Webserver: Microsoft IIS, Apache, Nginx,
Lite Speed
Web Control Panel: DirectAdmin, WHM,
CPanel, Plesk, Webmin
Email Gateway: Smartermail, Proxmox
Antispam, Fortinet SEG, Auto Discovery
(OWA)
Communication Tools: Slack, Skype, Zoom,
Cisco Webex, RocketChat, 3CX Phone
Agile / Scrum: Daily & weekly performance
meeting, Kanban, Sprint board
Analysis: Database Structure (ER Diagram),
Gantt Chart, SDLC Flowchart, Confluence,
Excel Spreadsheet
05/2021 - Present
KYC Analyst - Shift Lead (Upwork, Remote)
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Review and respond to new instructions and concern for further improvement, escalation or closure
along with Dev and CS team.
Responsible for raising tickets on workspace bugs across the web application. Required wide
understanding of the system on various environment workflow (Stage, UAT, Demo, Production).
Effectively assesses delegation capability of analysts in the shift.
Conduct peer’s performance review and regularly involved in weekly meeting for team updates along
with other shifts.
Undertake and collate research result in a specified manner to retain evidence for improving
specification / manual guide.
Reviewing Sanctions/PEPs/Adverse media alerts of all Registrar around the world.
02/2020 – 05/2021 KYC Analyst (Upwork, Remote)
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Timely review of client's KYC documentation in accordance with the specified SLA in AML/KYC policies
and procedures.
Obtain and review documentation and reference data to ensure that all regulatory AML and KYC
requirements are adhered prior to onboarding.
Create Spreadsheet weekly report to define resolved cases statistic, and having post-observation of
each case to determine specific bug ticket when needed.
Getting exposure to Anti-Money Laundering (AML) regulations within the banking environment.
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System Engineer (IPSERVERONE Sdn Bhd - Remote, Malaysia)
06/2020 – 04/2022
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Responding to customer calls (through 3CX), email and ticket requests for technical support.
Provide technical support on a triage queue of the current shift. Escalate tickets to upper tiers and/or
vendors when appropriate.
Manage software installation, licensing and updates for hosting control panel such as DirectAdmin,
WHM, CPanel, Plesk & Webmin.
Perform server backup and migration (across multiple shared server and cloud server), email migration
(Smartermail, Proxmox Mail Gateway, CPanel, Plesk), and website migration (CPanel, Plesk, WHM,
Directadmin).
Experience with server virtualization (Hyper-V, VMWare) and backup management (Veeam, Proxmox)
Configure new server setup and regular server update on varies series of Windows & Linux server.
Manually perform LEMP / LAMP stack setup in Linux hosting.
Resolve or update DNS record (in-house software, Cloudflare) and SSL issue (Globalsign) to new and
existing domain in hosting server.
Guided clients through corrective steps for troubleshoot common issue such as SMTP resolvent, mail
client setup, etc.
Perform IP switching, assigning security groups based on user requirement for cloud hosting
(Openstack).
Maintain firewall support for legacy users on IP whitelisting request (CSF, FirewallD, Cisco ASA,
Fortigate), duplex setting.
Investigate through server log for various security incidents issues such as bruteforce, spam, hacked
FTP/SSH, HTTP flood and continuous monitor on Zabbix alert.
Coordinated invoices and billings of any urgent orders and proceed with the request after getting
approval from billing department.
11/2019 – 06/2020 Network & Security Support Associate (Putrajaya, Malaysia)
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07/2018 –11/2019
Provide technical advice as product vendor of network & security appliances to various
government agencies.
Manage hardware and software replacement, and coordinate with product specialist or
technical seniors.
Perform IP routing and switching, setup user SNMP tools (Forescout, Nagios) and SSLVPN
(Sangfor) rules configuration.
Deploy migration planning between Data Centre HQ and Disaster Recovery Centre (DRC).
Maintain support and license update for security product such as Fortinet Firewall or any
internal issue raised.
Main point of contact for primary customer during their process of hardware replacement
and Proof of Concept session.
Coordinated invoices, billings & processing of all urgent or sophisticated orders.
Responding to tender documents, writing technical proposals, reports and supporting
literatures.
Junior Application Support (Kuala Lumpur, Malaysia)
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Perform various database SQL query using on operated ETL processes for both UAT &
Production Datawarehouse.
Provide analysis and concept design of mobile application workflow to complied with defined
ISO standard.
Experience with scheduled weekly scrum meeting with developers’ team.
Documented user guides, and internal reference for team analysis and contribution into
Knowledge Base (Confluence).
Perform application deployment for Intraservice orchestration, and application provisioning
using automation (Rancher, Ansible) under guidance of senior member.
Schedule and liaise with manual and automated test script (Jenkins, Selenium, TestRail) along
with QA department.
Assist in various API integration and development (Postman, Swagger.io) as based on customer
demand.
Maintain and create various reporting and data dashboard (PDI Pentaho, Jasper, Qlik) for new
and existing client.
