Aina Abdulsalam

Aina Abdulsalam Mpape, FCT Abuja Nigeria (- |-https://www.linkedin.com/in/aina-abdulsalam SUMMARY Focused and communicative Virtual Assistant with a strong background in calendar management, In-depth research, content support, project coordination, and administrative efficiency. Over the years, I have helped businesses stay organized, streamline workflows, and manage online interactions, allowing them to focus on their core growth strategies. With expertise in task prioritization, scheduling, documentation, and social media management, I ensure smooth daily operations while keeping productivity high. My ability to stay proactive, organized, and adaptable has resulted in:​ ✔ 40% reduction in scheduling conflicts through structured calendar and email management.​ ✔ Increased operational efficiency by automating tasks, saving 10+ hours weekly.​ ✔ Seamless project coordination by tracking deliverables and ensuring deadlines are met. Now, I’m looking to bring my skills to a dynamic team that values efficiency, organization, and high-quality support. CORE SKILLS AND COMPETENCE - Content Support & Organization - Calendar & Task Management - Project Coordination & Deadline Tracking - Time Management - Online Research & Data Compilation - Documentation & Report Preparation - Social Media Scheduling & Engagement TECHNICAL TOOLS - Zendesk - Trello - Canva - Zoom - Skype - Google Workspace -Buffer​ ​ ​ ​ ​ ​ ​ - Administrative Support - Technical Support - CRM & Data Management - Email Management - Data Entry - Inbox & Email Management - Order & Inquiry Resolution ​ - Notion - Dropbox - Email Management - Slack - Google Suite - HubSpot - Meta Suite WORK EXPERIENCE GemAmethystngltd (Remote) Virtual Assistant & Social Media Manager​ 2025​ Providing top-tier virtual assistance and customer support & fostering engagement to improve business efficiency and client satisfaction. ●​ Calendar & Scheduling: Managed meetings, appointments, and reminders, reducing scheduling conflicts by 40%. ●​ Online Research: Conducted research to provide valuable insights for business decisions. ●​ Project Coordination: Tracked progress on tasks and ensured deadlines were met. ●​ CRM Management: Maintained accurate customer records and support logs, improving client retention and communication. ●​ Social Media Engagement: Assisted in handling brand inquiries and interactions on social media, enhancing brand reputation. Key Impact: Improved customer satisfaction rates by implementing clear, structured communication and proactive issue-resolution strategies. Hatfield Global Resources LTD ​- Administrative Assistant (Hybrid) Hatfield Global Resources is a multidisciplinary consortium of Consultants that specializes in Construction, Capacity Building Training, Information Technology, and Procurement Solutions to a diverse client base of over 50 organizations, with 7 employees ​ ●​ Process Automation: Optimized administrative operations by designing and implementing automated workflows, increasing lead efficiency by 25%. ●​ Optimized Scheduling: Utilized data analytics tools (Google Calendar, Microsoft Teams) to manage executive calendars, reducing scheduling conflicts by 40%. ●​ Project Management: Coordinated travel arrangements for executives, saving 15 hours per week in planning using travel management tools. ●​ Operational Efficiency: Streamlined administrative tasks, ensuring seamless day-to-day operations. Key Impact: Created efficient systems that improved business operations and saved time.​ Pexion Consulting and Solutions LTD​- Data Entry Operator (Remote) Pexion is a Nigerian cybersecurity startup that empowers individuals, businesses, and organizations to stay safe online. We provide expert awareness, training, and tailored solutions to protect individuals and organizations against cyber threats, serving over 50 clients with a dedicated team of 4 experts. ●​ Data Management: Maintained high-quality data standards, conducting regular audits to ensure 99% error-free data records using Google Sheets and Microsoft Excel. ●​ Data Analysis: Leveraged advanced data management tools to process and analyze large datasets, reducing data processing time by 30%. ●​ Data Integrity: Ensured data integrity and confidentiality by accurately entering and verifying information in the database. Key Impact: Helped secure customer information and improve business decision-making through structured data management. Customer Service Representative​ ​ ​ ​ ​ ​ ​ ​-​HTT Integrated Services LTD (Remote) HTT Integrated Services Ltd is a leader in solar energy solutions. We specialize in designing, installing, and maintaining solar systems for residential, commercial, and industrial clients. We focus on sustainability and customer satisfaction. ​ ●​ Customer Support: Provided multichannel support, responding to customer inquiries via phone, email, and chat, resolving complex issues promptly and efficiently. ●​ Customer Success: Utilized upselling, cross-selling, lead generation, and customized support to increase conversion rates by 20%. ●​ CRM Management: Maintained accurate records of customer interactions, ensuring consistency and retention through meticulous data entry and CRM management using HubSpot. Key Impact: Reduced average response time by 50% and improved customer retention through personalized support. PROJECTS ●​ Customer Support: Successfully resolved 500+ customer complaints, achieving a 95% resolution rate within a month. ●​ Data Entry: Reviewed and updated client correspondence files and scheduling database. ●​ Project Coordinator: Successfully led a team as a project manager to deliver high-quality project outcomes (On bakery research). WHY HIRE ME ●​ Highly Organized & Efficient: I manage schedules, emails, and projects to keep operations smooth. ●​ Tech-Savvy & Detail-Oriented: I use automation and digital tools to optimize workflows. ●​ Strong Communication & Problem-Solving: I ensure tasks are handled professionally and deadlines are met. EDUCATION ●​ Ibrahim Badamasi Babangida University Lapai, Niger State Nigeria, ​ 2019 Political Science CERTIFICATIONS ●​ AlX Professional Foundation Course ●​ DJAS Digital Hub Training, Virtual Assistant/Freelancing Training ●​ Applied Learning in the 3MTT Program UI/UX Design ALX (Online and Physical) ●​ Ai Career Essentials: Fundamental Courses for AI Careers ●​ LinkedIn CyberSecurity Threat Landscape ●​ CyberSecurity Threat and Vulnerability Management