Aimienoho Mary Enogie

Mary Aimienoho Remote Administrative Operations CoordinatorSpecializing in Web Research, Email Management, and Customer Support to streamline administrative processes and enhance operational efficiency. Email:-Phone: - Linkedin.Profile Address: Osun State, Nigeria | English- Fluent Professional Summary Experienced remote administrative coordinator supporting CEOs, small business owners, and individuals. Over 2 years of hands-on experience in email management, customer support, calendar scheduling, web research, data entry, and travel coordination. Strong background in handling executive tasks, managing client communications, and using digital tools to streamline daily operations in remote settings. ●​ Technical Toolkit: Google Workspace | Microsoft Office Suite | Slack | Trello | Asana | Zoom | Google Meet | Canva | Calendly | Notion | CRM Tools (HubSpot, Zoho CRM) Core Competencies ●​ ●​ ●​ ●​ ●​ Email and Calendar Management: Organizing inboxes, automating replies, and scheduling meetings. Virtual Project Coordination: Managing remote tasks and timelines using tools like Trello and Asana. Customer Support: Resolving inquiries and tracking issues via CRM platforms. Data Entry and Information Processing: Accurate input and management of data in Excel and G-Sheets. Web-Based Research and Reporting: Conducting online research and summarizing findings clearly. Work Experience Administrative Virtual Assistant - Remote​ Design Scope – Lagos, Nigeria Sept 2024 - May 2025 ●​ ●​ ●​ ●​ ●​ Coordinated over 30+ meetings and calendar events monthly, ensuring zero scheduling conflicts and improving executive time management by 20% within the first month. Reduced response time to high-priority emails by 40% through daily inbox monitoring and prompt correspondence handling. Maintained a structured digital filing system that improved document retrieval speed by 35%, completed within 6 weeks of onboarding. Supported personal and professional tasks including errands and appointment bookings, leading to a 15% increase in executive productivity. Prioritized daily tasks and deadlines using Asana, achieving 100% on-time task delivery during the contract period. Customer Support Representative - Remote​ Digiskills Nigeria – Uyo, Nigeria Apr 2022 - Sept 2024 ●​ ●​ ●​ Achieved a 92% customer satisfaction rate by resolving an average of 10+ support tickets per day via email and chat support systems. Resolved 80% of first-contact issues within the first 3 months, reducing the average resolution time by 30%. Identified and escalated recurring technical issues, leading to a 15% decrease in repeat customer complaints by Q2 2023. ●​ ●​ Maintained detailed documentation of inquiries, contributing to an internal knowledge base that reduced onboarding time for new agents by 20%. Collaborated with the product and tech teams to streamline communication and feedback, resulting in improved service workflows. Soft Skills Time Management | Attention to Detail | Written and Verbal Communication | Organization | Problem Solving | Reliability | Adaptability | Confidentiality | Professionalism | Self-Motivation | Responsiveness | Accountability | Independence | Tech Savviness | Virtual Collaboration Education and Trainings ●​ ●​ ●​ ●​ B.Sc. Agricultural Economics and Extension Services​ University of Benin, Benin City - 2015 Virtual Assistance Training​ ALX Africa - 2025 Independent Travel Manager Training​ Dreamport - 2025 Digital Marketing and E-Commerce​ Digital Age Impact - 2023 Volunteer Experience Special Workforce Enumerator​ National Population Commission – Nigeria​ Jan 2023 – Apr 2023 ●​ ●​ ●​ Collected accurate demographic data from 500+ households across designated rural and urban zones, exceeding weekly data quotas by 15%. Verified entries and corrected inconsistencies in real-time using digital tools, which contributed to a 98% accuracy rate in data records. Collaborated with field supervisors and local leaders to optimize route planning, reducing daily coverage time by 25%.