Aimie Fernandez

As a Customer Service Representative/Inside Sales Representative, I am responsible for achieving high levels of customer satisfaction, efficient and accurate issue resolution, building customer loyalty, maintaining a positive company image and Contributing to team goals. With 6 years of experience in the BPO industry, I’ve had the opportunity to accomplish customer satisfaction scores (CSAT), first call resolution rates, required average handle time and SLAs. My key skills lie in customer satisfaction, problem-solving and adaptability. I bring a unique blend of analytical thinking, resilience and cultural sensitivity that have consistently contributed to my success in the BPO industry. My ability to adapt to evolving situations has been a driving force behind successful project completions