Aimelyn Joy Casulla Villamor

About Me For over four years, I've worked in the BPO industry as technical support, customer care representative, sales representative, and billing specialist. I've worked for a telecommunications firm, a utility company, and one of the country's largest credit card organizations. I've also worked as an appointment setter and virtual assistant for a Real Estate Agent, and as an In-Person Marketing Supervisor in a law enforcement training center, where my responsibilities included qualified leads, making phone calls, email management, and marketing, CRM maintenance, and recruitment to training. Education AIMELYN JOY VILLAMOR VIRTUAL ASSISTANT Contact Novaliches, Quezon City Philippines 11106 - - Skills Leadership Bachelor of Secondary Education Major in English 2014 - 2018 Asbury College Inc Secondary Education 2010 - 2014 Burgos National Highschool Work Experience Comcast -) Technical Support Representative Answer inbound calls to assist customers with cable, internet, or phone support and help customers with their billing concerns. Upsell packages available to customers with existing service. Energy Australia -) Customer Service Specialist Answer inbound calls to assist customers with electricity and gas service and help customers with their billing concerns. Upsell packages available to customers with existing service. Sales / Cold calling American Express -) Appointment setting Customer Service Sales Representative Answer inbound calls to assist customers with credit card features and benefits inquiries, billing inquiries, and account acquisition. Offer card upgrades and supplementary cards to cardholders. Sky Rocket VAs -) Sales Representative Make outbound calls to leads with multifamily properties and offer assistance in their real estate needs by setting up an appointment to have a meeting with my realtor and talk about the services we offer. Send SMS and email for follow-ups to warm leads. Blue to Gold (2021-May 2022) In-person Marketing Supervisor Recruits new cold callers for the company and conduct training for new hires. Upon completion of training, I managed the cold callers’ schedule, assigned leads, and oversee their metrics. At the same time, I do cold calling to police agencies to offer law enforcement training.