Aimee Sunshine Dimen

AIMEE DIMEN CONTACT ME--live:.cid.ed134224b- https://www.linkedin.com/in/ai meesunshinedimen-3a523a1b7 EDUCATION Philippine Normal University Bachelor of Early Childhood Education Class of 2004 WORK EXPERIENCE Service Operations Agent Dr. B l Virtual May 2022 - present Respond to customer's inquiries via email and chat Guide customers on how to have a consultation online Troubleshoot errors encountered by the customers during the online consultation Sales Development Representative DearDoc l Virtual Research offices for key data Qualify potential leads for our products Assist the sales team throughout the sales cycle Coordinator Capital One Philippines Support Services l Muntinlupa City Civil Service Eligibility Issued March 20, 2004 Effective March 26, 2004 - No expiration Professional Regulation Commission Professional Teacher November 2004 SKILLS Capital One Philippines Support Services l Muntinlupa City April 2016 - May 2019 Assist customers in processing credit card applications over the phone Provide status of credit card applications Customer Service Representative APAC, EGS, RMH, Alorica l Muntinlupa City May 2006 - April 2016 Answer incoming calls from medical/dental providers and respond to their inquiries Provide medical and dental providers with the policy's eligibility and benefit information CERTIFICATIONS Gsuite The Basics of Freelancing Course The Freelanschool - Issued October 2020 - No expiration Microsoft Applications Sales Training : Building Your Sales Career Coursera - Issued October 2020 - No expiration Skype, Hangouts, Slack, Zoom Introduction to Search Engine Optimization Coursera - Issued October 2020 - No expiration Salesforce, Zendesk Introduction to Social Media Marketing Coursera - Issued October 2020 - No expiration Aircall, Kixie, Spoof May 2019 November 2020 Subject matter expert for the LOB Support in task clarifications and improvements Create assessments for associates to test their knowledge Senior Operations Representative LICENCES November 2020 October 2022 Social Media Management Coursera - Issued October 2020 - No expiration E-commerce Course Freelance Academy - Issued 25th of February 2022