Aimee Hicana

AIMEE E. HICANA Margareththequeen@yahoo. com San Jose Del Monte, Bucalan 3203 - PERSONAL INFORMATION ● Age: 29 years old ● Gender: Female ● Marital Status: Single EDUCATION AND TRAINING Hotel, Motel, And Restaurant Management Unibersidad De Dagupan, Dagupan Pangasinan SUMMARY • Versatile professional with experience spanning various industries and roles. Possesses strong problem-solving abilities, effective communication skills, and a collaborative mindset. Quick to learn and adaptable to new situations. Committed to delivering quality work and contributing positively to team efforts and organizational goals. SKILLS ● ● Good Communication and Writing Skill Client Retention Strategies ● Customer Service ● Issue and Complaint Resolution ● De-Escalation Techniques ● Microsoft Office expertise EXPERIENCE 07/2022 - 01/2024 Customer Solutions Specialist for PayPal, Paypal Philippines, Alabang Online banking platform that clients can use to send and receive money. Bank transfer and disputes as well. We cater their concerns all around via phone, chat and email. 10/2021 - 01/2022 Customer Service for CPL, EXL Service, Pasay ● 08/2020 - 06/2021 Customer service / Resolution Supervisor for Verizon, Sykes Asia, Alabang ● 10/2018 - 07/2020 Received incoming calls from customers and responded to inquiries about product features and benefits and overall insurance details. Conducted research on customer inquiries, identified root causes of problems, and determined appropriate solutions. Platinum Support Specialist for AT&T, VXI Moa, Pasay ● Assisting loyal clients that's under platinum tier. Retaining clients from cancelling service and offer all sorts of customer service help. 01/2016 - 09/2018 Collections Specialist for SPRINT, IQOR, Cavite ● 05/2014 - 01/2016 Telesales Specialist for SPRINT, Alorica Pacific Rim, Quezon City ● 01/2014 - 05/2014 Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status. Responded promptly to inquiries from customers regarding product features and pricing options. Mortgage Specialist, IBM Daksh, Quezon ● Reviewed property titles to ensure accuracy of information prior to loan approval. LANGUAGES English: C1 Advanced CERTIFICATIONS I certify that the foregoing information are true and correct.