Aiman Bin Ruslan

AIMAN BIN RUSLAN Shah Alam -- PROFILES linkedin.com/in/aemanruslan PROFESSIONAL SUMMARY Adaptable and results-driven professional with over a decade of extensive experience in sales, account management, and business development across the Asia Pacific region. Proven track record in exceeding revenue targets and driving business growth by building strong customer relationships and delivering tailored solutions. Highly skilled in CRM management, market research, technical sales, and product training, with a growth mindset and a proactive approach to identifying new business opportunities. Committed to leveraging data-driven insights to enhance customer experience and drive strategic initiatives. SKILLS WORK HISTORY Customer Experience & Relationship Management Account & Portfolio Management Product Training & Development Lead Generation & Business Development Technical Sales & Solution Selling CRM & Pipeline Management (Salesforce, HubSpot) Market Research & Competitive Analysis AI Automation & Implementation Negotiation & Conflict Resolution Strategic Planning & Execution Biographical Content Editor & Research Specialist • British Publishing House Kuala Lumpur, Malaysia • September 2024 to Present ●​ Edited and proofread biographical entries for accuracy and clarity, ensuring top-quality content delivery. ●​ Conducted in-depth interviews with successful personalities, enhancing the credibility of published materials. ●​ Researched and verified content to maintain high standards of accuracy ●​ Managed editorial workflows from submission to final publishing, optimizing efficiency within teams. ●​ Collaborated with writers, designers, and UK-based editorial teams to enhance project outcomes. Account Manager (Global Non-EU) • Admiral Markets Kuala Lumpur, Malaysia • March 2023 to September 2024 ●​ Managed leads and potential clients across SEA, Oceania, and African regions to expand Admirals’ trading volume. ●​ Strengthened client satisfaction by proactively addressing inquiries, resolving escalations, and building enduring relationships. ●​ Prevented client churn by navigating complex issues and collaborating with internal teams to provide timely solutions. ●​ Overseen a diverse portfolio of accounts, ensuring consistent communication, efficient onboarding, and high retention rates. Sales Manager • E-Global Trade & Finance Group Inc. Bangkok, Thailand (Remote) • February 2022 to February 2023 ●​ Analyzed market trends to uncover new business opportunities (IBs, Affiliates), expanding into high-potential territories. ●​ Spearheaded product launches by conducting market research, translating customer feedback into actionable development insights. ●​ Negotiated strategic partnerships with complementary businesses, growing the client base and creating synergistic revenue streams. ●​ Adapted sales strategies based on competitor offerings, maintaining a competitive edge in a rapidly evolving market. Team Manager • Great Casa Realty Sdn Bhd Kuala Lumpur, Malaysia • September 2018 to January 2022 ●​ Streamlined communication across cross-functional teams, ensuring alignment with project goals and timelines. ●​ Fostered strong client relationships through attentive account management, timely issue resolution, and transparent project updates. ●​ Mentored junior team members on customer-centric practices, boosting retention rates and generating repeat business. Account Manager • FARO Singapore Pte Ltd Singapore • January 2016 to August 2018 ●​ Cultivated long-term partnerships with key stakeholders in assigned accounts, driving loyalty and recurring revenue. ●​ Established clear communication channels between clients and internal teams, ensuring seamless project execution. ●​ Enhanced team performance through regular training on product knowledge, CRM usage, and customer service best practices. ●​ Implemented a CRM system to track client interactions, enabling personalized support and improved satisfaction. Application Engineer • FARO Singapore Pte Ltd Singapore • December 2014 to December 2015 ●​ Served as a primary technical advisor, offering rapid guidance on complex products and solutions. ●​ Delivered exceptional support by diagnosing customer issues, coordinating cross-departmental efforts for timely resolutions. ●​ Conducted in-depth training sessions for internal teams, expanding overall technical proficiency and customer-facing expertise. ●​ Build strong relationships with stakeholders at all levels, streamlining communication and project coordination. Application Engineer (Technical & Maintenance Services) • SKF Malaysia Kuala Lumpur, Malaysia • August 2012 to November 2014 ●​ Acted as a go-to technical resource, advising on system stability, problem-solving, and product enhancements. ●​ Mentored junior engineers in best practices, elevating team efficiency and engineering quality. ●​ Increased application reliability by identifying root causes of technical issues and implementing effective solutions. ●​ Maintained open lines of communication with end-users and senior management, ensuring alignment on project objectives. EDUCATION CAD/CAM Engineering (Mechanical) • Universiti Malaya Kuala Lumpur • June 2011 CERTIFICATIONS ●​ ●​ ●​ ●​ ●​ ●​ ●​ Artificial Intelligence Foundations: Machine Learning (LinkedIn 2024) Cybersecurity Foundations: Governance, Risk, and Compliance (GRC) (2024) Fundamentals of digital marketing, Google Digital Garage, 2022 Digital Marketing Foundations, LinkedIn Learning, 2022 Social Media Marketing: Strategy and Optimization, LinkedIn Learning, 2022 Social media optimization (SMO), LinkedIn Learning, 2022 Vibration Analysis (ISO Category I & Category II), Technical Associates of Charlotte,USA, 2014 ●​ Wilson Salesperson Training, Wilson Counsellor Singapore, 2016