Ailyn R. Apiag

Customer Service Email Task “There have been some scheduling issues between my VA and myself. It seems like she doesn’t want to follow up with all my appointments. This has already caused me to lose a client. What is going to be done about this?” Answer: Thank you for letting us know. I'm very sorry about your difficulty. Can you please give me some details about what happened? I’d like to get an idea so that I’d be able to assist with the problem. For now, may I suggest that whenever you finish giving her the instruction ask her to mirror it back to you, ask her to repeat the instruction to you. That way you will know that you are on the same page. He/She can send you an email containing what was discussed for confirmation. What I can do for now is to talk to your assigned VA and advise/remind her of the responsibilities. Once again, we are sorry for the inconveniences we have caused you. We do everything to ensure that clients would be happy and satisfied with our Vas. We hope to offer you better services in future.