Ailene Dianne Pamisaran

Ailene Dianne PAMISARAN Passionate Customer Service Professional | Expert in Email, Chat, and Voice Support ABOUT ME HOW TO REACH ME I’m here to seamlessly bridge the gap - between queries and resolutions. - Elevate your customer service @ailenediannepamisaran experience with a touch of expertise - and a dash of personalized care. @aileneDiannePamisaran System Familiarity Outlook Whats App Salesforce Trello Calendly Follow Up Boss Close CRM Digital Ink DocuSign Missive L27 Zipformplus TransactionDesk Front WORK EXPERIENCES Customer Service Representative Calibre Cleaning - AU Client June 2022 - January 2024 Payment Processing with L27 Manages a high volume of emails daily using advanced platforms such as Missive and Front Skillfully handles both inbound and outbound calls on a daily basis providing exceptional assistance to customers with their booking and quote inquiries GENERAL SOFTWARE Microsoft Office (Excel and Word) Google apps (Drive, Technical Support Real Estate Software Company - US Based June 20220 - June 2022 Offers expert-level technical assistance Bug Logging and Enhancement Requests Timely Resolution of Technical Issues Sheets, Docs, Calendar) Slack Teams Asana Canva Skills Email management Calendar management Payroll Preparation Bank Reconciliation Bills Processing Sales Invoicing Proficient in MS Offices Skilled in Google Apps (Gmail, Drive, Docs,Spreadsheets & Gmeet). Time Management Technical Proficiency Positive Attitude Intern Bookkeeper/Customer Support Accounting Firm - AU Based March 2021 - June 2022 Provides customer inquiries about their taxes via phone and email. Needs Assessment and Customer Satisfaction Handles customer complaints with professionalism Customer Service Specialist Telco Company - US Based January 2018 - March 2021 Efficient Call Management Needs Assessment and Customer Satisfaction Relationship Building and Trust Accurate Information Delivery Handles customer complaints with professionalism