Aileene M. Avelino

AILEENE M. AVELINO Experienced Customer Service Representative with a year and a half spent in telephone customer service, including sales, tech support, and customer care. Familiar with call center technology, conflict resolution, and possess a positive attitude. Also, with a year experience in addressing various office needs, including file and document management in a capable and highly organized manner. Aiming to use my proven skills to effectively fill a suitable role in your Good Company.-linkedin.com/in/aileene-avelino-14a7751ab live:allenmercado- Address: 14 Dao St. Town and Country Exec. Village Antipolo City, Rizal Philippines Work Experiences West Contact Services | May 2009 - July 2009 Cyber City Teleservices | May 2004 - June 2005 Etelecare Global Solutions | February 2009–April 2009 Customer Service Representative Technical Support Representative Assessed and analyzed issues to identify troubleshooting methods needed for quick remediation. Resolved system, hardware and telephone issues within one call resolution as possible, improving efficiency among all departments. Explained technical information in clear terms to non-technical individuals to promote better understanding. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Local Government Unit of the Municipality of Sta. Barbara, Pangasinan Philippines - Municipal Planning & Dev't Coordinator Office | August 2007–September 2008 Administrative Aide/Cleark Performed secretarial duties like generating reports and typing letters and other types of correspondence in Microsoft Office and prepared presentations in Excel or PowerPoint for office development purposes. Assisted in coordinating training and seminars, preparation of and review of various administrative, personnel and other reports. Performed other related duties as assigned. Handled about 20+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services. Resolved complaints efficiently, addressed emergency requests and needs to satisfy customers satisfaction and encourage future transactions. Documented and detailed calls and complaints in the system for future customer support and follow-up. Skills Knowledge Retention Flexibility Attention to Detail Creativity Organization Job Specialization Clerical/Administrative Support Customer/Technical Service Application Software and Operating Systems (MS Windows 10, MS Office, E-mail Application, Adobe Photoshop Basics, Adobe Spark & Basic Video Editing) Education Eligibility Lyceum Northwestern University, Philippines |- Civil Service Commission, Philippines Issued November 2008 No Expiration Date Post Graduate, Business Administration Career Service Professional Second Level Eligibility Lyceum Northwestern University, Philippines |- Bachelor of Science in Computer Science University of Pangasinan, Philippines |- Associate's Degree, Computer Secretarial Personal Particulars Age Height Civil Status : 40 y/o : 157 cm : Married Nationality : Filipino Languages/Dialects Spoken : English, Tagalog, Pangasinense Birthplace : San Jose Occ. Mindoro, Philippines References and supporting documents available upon request.