AILEEN CASON VALLADA
Email:-
Objective
A challenging position in an organization where my technical and analytical skills would be applied
for the betterment of the organization. I am motivated and enthusiastic by new challenges and tasks
and take excellent approach to achieve success in all projects. I like to work in a complex projects
which have scope for learning and challenge.
Summary of Qualifications
Extensive knowledge in solving technical problems
Strong ability to multi-task under pressure
Highly organized and dedicated with positive attitude
Work Experience
Customer Service Representative
September 20, 2016 – February 13, 2017
SunTrust Bank
Teleperformance 8th flr MAAX Building Coral Way
J.W Diokno Blvd Pasay City
Manage large amounts of incoming calls.
Identify and asses customer's need to achieve satisfaction.
Build sustainable relationship of trust open and interactive communication.
Provide accurate, valid and complete information by using right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within time limits.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra miles to engage customers
Veterinary Receptionist
September 4, 2014 – March 13, 2016
Umm Suqeim Veterinary Centre
Villa 38 Al Wasl Road Umm Suqeim 2 Dubai UAE
Answers inbound calls and transfer them to appropriate persons.
Greet incoming visitors, customers, suppliers and applicants with a positive attitude.
Order office and animal supplies.
Open and distribute incoming mail invoices.
Collecting payments.
Scheduling and making follow up appointments.
Other duties may be assigned by management.
Waitress
June 29, 2012 – July 20, 2014
Al Marhabani Mandi and Traditional Foods Restaurant
Umm Suquiem 1 Jumeirah 3 Dubai UAE
Prepare tables for meals, including set up items such as linen, silverware and glassware.
Greeting guests
Escort guests to their tables.
Present menus to the guests and answer questions about menu items, or making
recommendations.
Taking food and drink orders.
Serving food and drinks
Check with guests to ensure that they are enjoying their meals.
Remove dishes and glasses from the tables for cleaning.
Dealing with bill payments.
Technical Support Representative
October 29, 2007 – February 5, 2012
Teletech Inc. Program Hewlett Packard
Upper Level SM Bacoor Gen. Aguinaldo Highway, Bacoor, Cavite Philippines
Provide personal computer support, problem analysis, and hardware/software
installation and configuration.
Work with Helpdesk to resolve workstation problems received from internal users.
Provide telephone, remote and desk-side technical support to users in the areas of email, directories, standard Windows desktop applications, and network connectivity.
Configure systems, communications devices and peripheral equipment.
Correct and restore user PC to operational status.
Provide Desk-side training for site personnel in proper use of hardware and software.
Perform other related duties, including special projects as requested
Systems Engineer
February 16, 2007 – October 28, 2007
Sankou Seiki Company Ltd.
CEPZA Rosario, Cavite Philippines
Manages servers for Web, Email, Proxy and Application Servers
Makes sure all servers are running 24/7.
Set ups new users for Application, Email, Proxy servers and maintains user accounts.
Manages network systems, including network monitoring and Internet connectivity.
Troubleshoots network connection problems including cabling and workstation
configuration issues.
Provide a technical support to various users on each department regarding specific
operational/applications issues.
Conducts training/seminar pertaining to software use or implementation of the new
created system (whether bought or customized).
Recommends equipment selection and purchase.
Educational Attainment
Tertiary
Bachelor of Science in Computer Engineering
Adamson University Ermita, Manila, Philippines
March 21, 2002
Secondary
Tanza National Comprehensive High School
Daang Amaya Tanza Cavite, Philippines
March 23, 1995
Personal Details
Date of Birth
Gender
Marital Status
Nationality
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January 21, 1979
Female
Married
Filipino