Aileen Timbol

PROFILE I am an experienced customer service specialist seeking a full-time position in the field of encoding/data entry, customer support, or virtual assistance where I can apply my knowledge and skills for continuous improvement. A R EXPERIENCE DESKTOP SUPPORT ENGINEER INTERN SUTHERLAND GLOBAL SERVICES AILEEN TIMBOL Responsible Virtual Assistant | SEPT 2017 - DEC 2017 Learned some basic troubleshooting steps (tech support) Made and updated inventories of equipment (mouse, monitor, keyboard, headset, etc.) Helped in deploying and setting up the computers needed for a newly opened account CUSTOMER SERVICE SPECIALIST STARTEK, INC. | MAR 2019 - MAY 2021 Analyzed and solved customer's orders with quality outputs Handled outbound calls and back-office works like basic emails and data entry tasks at the same time Checked the quality of other agent's orders and reprocessed them if needed CONTACT --live:.cid.644617f82ea2022f EDUCATION BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY PSAU, PH | 2014 - 2018 SKILLS Good customer service Multi-tasking Accuracy and attention to detail Good verbal and written communication skills Organizational and time management skills Fast typing speed with high accuracy TRAINING VIRTUAL ASSISTANT SKILLS TRAINING INSPIRED FILIPINO FREELANCERS (COMPLETED A TOTAL OF 24 HOURS OF TRAINING) DATE OF COMPLETION: MAY 30, 2021 Phase I - Google Product & Services Overview: Fundamental uses of Google Drive from Upload and Store, up to Sync and Access, View and Update, Organize, and Search and Collaborate, and Creating Google Form. Training - Google - Google - Google - Google - Google Skill Includes: Drive Docs Sheets Slides Forms Phase II - Social Media Overview: Demonstrate the functionality of Facebook Business Page from Management to Marketing and Advertising. Designing content using Canva and performing content scheduling utilizing Buffer. Training Skills Includes: Facebook Management & Marketing Creative Design using Canva Content Scheduling using Buffer Phase III - Lead Generation - B2B Lead Research Overview: Searching and Generate quality leads through Linkedin Platform to start the marketing process and stimulating the B2B campaign. Training Skills Includes: Lead Research Phase IV - Email Marketing & CRM Course Overview: Demonstrate the importance of MailChimp for Email Marketing and Zoho CRM for business management. Training Skills Includes: Email Automation using MailChimp Navigation of Zoho CRM for Sales Funnel Phase V - Online Bookkeeping Overview: Utilizing the fundamentals of Myob and Xero Software for Online Bookkeeping transaction Training Skills Includes: Navigation of Myob & Xero Software for Online Bookkeeping SOFTWARE/ APPLICATION/ PROGRAM USED Google Drive Drop Box Microsoft Office Canva Zoho CRM Photoshop MailChimp Lead Research Tools Facebook Ads Manager