As a customer support and client services professional, I have experience in supporting and managing customers, resellers, and sales teams across various products and platforms. I have expertise in customer relationship management (CRM), troubleshooting, communication, order management, and financial reporting.
Most recently, I worked as a customer success representative at Jungle Scout, where I solved problems for customers in a fast-paced, detail-oriented environment. I also have a strong background in leading and coaching client services teams at Autodesk, where I enabled sales and finance to hit and exceed revenue targets through efficient order management strategies. I am passionate about creating a positive work culture, enhancing system automation, and mentoring others.