Aileen R. Ranario
CUSTOMER/ TECHNICAL SUPPORT, SOCIAL MEDIA ANALYST,
CONTENT WRITER/COPYWRITER, INTERNET RESEARCHER
PERSONAL PROFILE
I am your
A+ Customer Support/Content
Writer/Copywriter/Researcher/ Analyst
Tech-Savvy & Fast Learner
High Speed Internet & Equipment
Professionalism and Dependable
Hardworking, Goal-oriented, Team Player.
Passionate Content Writer
Proficient Math Curriculum Writer
PROFESSIONAL CAREER
Freelance Social Media Evaluator/Analyst
Metrixlab ( January 2020 - Present
- Search and analyze social media ads
Telus (Lionbridge) ( December 2019 -November 2021)
- Rate social media ads in messenger.
Freelance Content Writer/Copywriter
( January 2019 -Present)
REACH ME AT:
- Write project-based content to different clients.
Curriculum Writer ( Elementary Math)
Mobile: -
Address: Block 16 Lot 2 Deca Homes,
Sabang, Danao City, Cebu, Philippines
Email:--
CORE SKILLS
The Literacy Loft ( May 2019- February 2024)
- Create task cards for elementary Math using PowerPoint.
- Create worksheets for elementary Math using PowerPoint.
Customer/Admin Support
Compensation Claims GB (January 2020 - February 2022)
- Customer handling skills
- English writing and speaking
- Technical skills
- Administrative skills
- Data entry
- Email support
- Basic photo editing
- Internet research
- Expert in google products
- Product listing and research
- Proficient in Microsoft Office programs
- Skilled in different media platforms.
- Assist and process refunds for customers delayed or cancelled flights
-Email support between customers and airlines
eCommerce Customer Support
Snipesoft (February 2019 - October 2019)
- Order Fulfillment
- Email Support
- Process refunds
- Product Research
- Dispute Negative Feedbacks
- Product Listings
Technical Support Representative
Convergys Philippines( Concentrix Inc) (October 2012- December
2019)
9th Floor i2 Bldg., IT Park Cebu City, Philippines
- Answer customers' queries and provide solutions to customers issues.
- Conduct computer diagnostics to investigate and resolve problems.
Technical Support Representative
Stream Global Services ( August 2010- October 2012)
7th Floor i2 Bldg., IT Park Cebu City, Philippines
- Support basic computer networking system.
- Assist customers in fixing internet and VoIP phone issues.
Technical Support Representative
Sykes Asia ( July 2004 - August 2010)
Synergis Bldg., Mabolo Cebu City, Philippines
-Provide solutions to customers' issues.
- Assist customers in the installation of their computers and other
devices to connect to the internet.
Front Desk Clerk
Hotel Asia ( April 2003- April 2004)
Capitol Site, Cebu City, Philippines
- Reservation of guests.
- Register and assign rooms to guests.
- Coordinate with housekeeping and maintenance if guest reports issues.
- Keep records of guests.
- Post charges, like room, food, liquor, phone calls, to ledgers.
- Review guests accounts and charges during checkouts.
- Answer inquiries pertaining to the hotel's rates, amenities, services,
registration and travel destinations.
- Provide recommendations to guests regarding shopping, dining or
entertainment.
INTERESTS AND HOBBIES
- Cooking
- Writing
- Crafts making
- Gardening
- Watching TV shows and motivational videos
- Reading magazines
ACADEMIC HIGHLIGHTS
University of the Philippines Cebu College
Bachelor of Business Management major in
Hotel and Restaurant Management
(graduated 2003
-Silver Awardee for table setting
competition in Cebu Hotel Resort and
Restaurant Association of Cebu year 2002
Aroroy National High School
Graduated 1st Honorable Mention ( year 1999)
