AILEEN MAE
MENDOZA
Virtual Assistant
ABOUT
I am a skilled communicator able to form a rapport with diverse groups and uphold
team solidarity. I am also able to strategize efficiently to achieve multiple tasks or
long-term plans with timeliness and creativity without compromising integrity, even
under pressure. I am under the impression that learning is a never ending process thus,
I am always open to learn new skills.
TOOLS AND APPLICATIONS
EDUCATION
Shopify
MassFulfill
ZenDesk
Dropified
Amazon
Gorgias
BACHELOR OF ARTS:
Oberlo
Canva
Klaviyo
COMMUNICATION
2016
Brgy. Darasa, Tanauan City
Slack
OrderStream
Infusionsoft
Trello
Asana
Cubyn
EXPERIENCE
CONTACT
VIRTUAL ASSISTANT
Freelance | June 2017 - Present
- San Juan Sto.Tomas,
Product Research; product upload
Content writing; Product Description writing; Email marketing
Order fulfillment (MassFulfill, Dropified, Oberlo, Cubyn, OrderStream, Amazon)
Tracking and monitoring of shipping and inventory updates
Batangas, 4234
aileen.mae.mendoza
CUSTOMER SERVICE REPRESENTATIVE
The Results Inc. & eCommerce | July 2016 - Jan 2019
Answer customer inquiries through email, call, and social media
SOCIAL
Book an appointment or enroll customer to subscription/plan
Process order cancellations, refunds, and give discounts
Provide tracking update to customers
fb.me/aileenmaerehizmendoza
@aileenmaaaaay
@aileenmaaaaay
SOCIAL MEDIA MANAEMENT
Freelance| August 2019 - present
Responding to comments and inquiries on Facebook and Instagram
Following and expanding followers with people related to the company's niche
Influencer research on Instagram and YouTube
