Hello, my name is Aileen. I started working in Customer Support in 2017 at Sutherland Global Services, handling Kindle, D2, and Amazon Tech Concierge chat support. I then worked at iQor (Sprint/T-Mobile), Unifin (Back Office Support), and Digital Room Inc. (chat support & data entry). I later joined CPR Savers as a VA. My most recent role was in a Shopify dropshipping store, handling email support, product research, and influencer outreach.