Aileen Daine Reyes

Aileen Daine N. Reyes Morong, Rizal PH • - •- Profile Seasoned Customer Service & Administrative Professional offering a diverse skill set honed over four years in customer service, combined with two years of specialized expertise in social media and brand security management. Demonstrating proficiency gained from a solid year of experience in digital publishing and content writing. Additionally, bringing two years of experience in providing high-level executive and administrative support, encompassing both C-level executives and managing HR & Accounting tasks. Skills Customer Service & Support • Proficient with MS Office, Airtable & Google Workplace • Team player and leader • Excellent Time Management • Administrative and Executive Assistance • HR & Accounting Management • Finance Management & Support • Transcription • Operations Support & Management • Basic Canva & QuickBooks knowledge • Social Media Customer Support • Content Moderation • Attention to Details • Zendesk Support • Strong Organization Skills • Data Entry & Management • Email Management • Client Management • Calendar Management • Client Document Creation And Management • Tools Microsoft Office Suite • Google Workspace • Zendesk • Slack | Skype | Taskworld | Discord • Agora Pulse Manager • Airtable • Jive/GoToConnect User & Admin • Trustpilot Admin • Adobe Acrobat Reader PDF Editor • Zoom • QuickBooks Reporting • Canva – basic • Dex • Clockify | TMetric • Click Up • Hubspot | Hubstaff • Invoice Ninja | Zoho Invoice • LastPass • ChatGPT • Education JUNE 2009 - APRIL 2013 Bachelor of Arts in English | University of Caloocan City Work Experiences FEBRUARY 2024 - PRESENT Freelance Transcriptionist | Vox Elysia | Freelance/Remote Transcribe assigned medical audio files and ensure transcription meets quality standards. I only work whenever there are files available. JULY 2023 – DECEMBER 2023 Admin Staff | LearnUp Inc. | Contractual/Remote Assisting the Company President with administrative projects and other related tasks. APRIL 2023 – SEPTEMBER 2023 Admin Officer | Collabor8 VA | Freelance/Remote Review and update financial transactions, and client information databases and agreements, and assist with daily ad hoc tasks. MARCH 2021 – FEBRUARY 2022 EA/HR & Finance Manager | Founders Healthcare Marketing | Full-time/Remote Assists with HR and Accounting Management, Talent Acquisition, and Employee Engagement. This includes payroll processing, end-to-end recruitment, employee onboarding and offboarding, and employee relations. SEPTEMBER 2020 – JANUARY 2021 Customer Support Team Lead | Elevate App, Inc | Full-time/Remote Formerly WGVS USA LLC | Answer incoming emails and chats through Zendesk and moderate and rate incoming videos for the website – report/delete videos that run against the user and website policy. MAY 2020 – SEPTEMBER 2020 Customer Support Team Lead | WGVS USA LLC | Full-time/Remote Answer incoming emails and chats through Zendesk and moderate and rate incoming videos for the website – report/delete videos that run against the user and website policy | Changed name and platform by September 2020 MARCH 2020 - OCTOBER 2020 Transcription Editor | Deepgram PH Inc | Freelance/Remote Transcribe assigned audio files and ensure that the transcription is at par with the quality assurance standards. JANUARY 2020 – APRIL 2020 Operation Support Associate | RareJob Philippines Inc | Part-time/Office-based Provide email and chat support for tutors through Zendesk, manage tutor schedules through Skype channels, monitor the lesson room management, and tutor’s metrics attainment. Work Experiences ii OCTOBER 2018 – DECEMBER 2019 Brand Security Team Lead/Sr. Social Media Specialist | Sourcefit Philippines Inc. | Full-Time/Office Based Main task includes scanning e-commerce sites for any trademark and copyright infringements and reporting them to the third-party legal team. Also assisted with managing and moderating the client’s social media presence and interactions and answering incoming emails and chats from customers through Zendesk. JUNE 2018 - OCTOBER 2018 Efficiency and Fraud (Quality Assurance) Officer | Ph Realty Inc. (Zeitwert Inc.) | Full-Time/Office Based Contact the sales agent’s lead (client) through call, SMS, email, or Viber/WhatsApp to confirm assistance and raise any issues or commendations to the agent’s manager. JUNE 2017 – OCTOBER 2017 Social Media Customer Support | Sourcefit Philippines Inc. | Full-Time/Office Based Handled customer interaction in clients’ social media accounts and answered incoming social media-tagged Zendesk tickets and surveys. MARCH 2017 – MAY 2017 Social Media Specialist | U-HOP Transportation Network and Vehicle System Inc. | Full-Time/Office-Based Handled the company’s social media accounts management and all the interaction from the customers and partners. I also handled other admin tasks assigned by the CEO. MARCH 2016 – MARCH 2017 Technical Support Representative | Convergys Phils Inc. | Full-Time/Office Based Handled incoming calls concerning technical issues and minor billing issues from US customers. MAY 2015 – JANUARY 2016 Production Staff/Freelance Content Writer | PTO Media Services | Full-Time/Office Based Edit and publish AU and NZ’s digital newspapers on time and with zero mistakes. Also handled content writing for AU and NZ’s solar companies. JUNE 2013 – JANUARY 2015 Customer Support Representative/Subject Matter Expert/Login Administrator | Teleperformance Philippines | Full-Time/Office Based Initially handled incoming calls concerning mobility billing and minor technical issues; was then transferred to the chat support handling the same concerns. I then got promoted as an SME for nesting/training agents. I was then reassigned to be the account’s Login Administrator handling KPI reports and onboarding and offboarding login credentials. ~