Aileen Arenas
Email:-/ Skype: live:.cid.6ddele2d-
STATEMENT OF
QUALIFICATION
Efficient, result-oriented, and extremely
motivated to constantly develop my skills
and grow professionally. Has a cheerful
personality, loves to express my ideas
through writing, and is open for new
learning opportunities, I am confident in
my ability to follow instructions and to
produce quality work output that is
required of me
SKILLS
Good Interpersonal, Verbal, and Written
Communication Skills
Professionalism, Discipline, Dedication
Integrity and Loyalty
Responsible and Accountable
Attention to detail
Fast Learner and Adaptable to change
Customer Service Oriented
Flexible, Resourceful, and Organized
Hardworking and Persistent
Efficient and Can work with minimal supervision
EDUCATION
BACHELOR OF SCIENCE IN
BANKING AND FINANCE
SACRED HEART COLLEGE
1998 - 2001
APPLICATION
SOFTWARE KNOWLEDGE
Google Suite/Drive
MS Office Application
Adobe
Skype
Zoom
Webex
CRM Application
Project Management Software Tools
Live Chat Software / Chat Support
Software
Call Center /Phone Call Work
Experience
TRAINING WITH
CERTIFICATE
REAL ESTATE COLD-CALLING TRAINING
DVSPH ACADEMY
SEPTEMBER 11, 2021
GENERAL VIRTUAL ASSISTANT
PROFESSIONAL VA ( PRO VA )
JUNE 23, 2021
SOCIAL MEDIA MNGT. & MKTG.
TRAINING
ELEVATES ELITES ACADEMY
OCTOBER 30, 2020
INSPIRED FILIPINO FREELANCERS
ONLINE SKILLS TRAINING
SEPTEMBER 20, 2020
REMOTE WORK EXPERIENCE
Admin. Assistant / Marketing Coordinator
Promotional Products
January 15, 2021 - January 15, 2022
Follow up and call on orders already placed by
Account Executives.
Work within the proprietary system.
Update and email clients with the status of
their orders.
Send over proofs and work with clients on
approval.
Coordinate with Account Executives on
inventory and shipping challenges.
Administrative Coordinator
Digital Marketing Company
June 2021 - September 2021 - (Project-based)
Provide onboarding documents for clients
Setup projects for incoming clients
Provide offboarding documents for clients
Scheduling and Confirming Appointments
Answer emails and incoming calls from
customer
Make cold calls to generate leads from
provided spreadsheets
Conduct online research to find address and
contact details for a given list of companies
Register affiliates account with selected
vendors
Virtual Sales Assistant / CSR
Online Optical Store
July 2021 - August 2021
Contact potential or existing customers to
inform them about a product or service
Handling Live Chat, Call Center, and Email
Support
Answer questions about products of the
company
Ask questions to understand customer
requirements and close sales
Direct prospects to the field sales team when
needed
Enter and update customer information in the
database
Take and process orders in an accurate
manner
Handle grievances to preserve the company's
reputation
Go to "extra mile" to meet the sales quota and
facilitate future sales
Keep records of call and sales note useful
information
Politely and Efficiently answer customer
inquiries about pre-sales, orders, and aftersales professional optical knowledge
Real Estate Virtual Assistant
Realtor Agency
June 2020 - August 2021
Advertise real estate properties to gain the
attention of prospective buyers through social
media
Offer promo discount to a prospective buyer
Refer a potential buyer to a realtor
Assist buyers in their inquiries
Market Researcher
Home-based Call Center Agent
December 2019 - November 2020
Conduct survey through Outbound Call, using
auto-dialer
Responsible for delivering excellent customer
service
Gathering market data
Ensure escalated complaints and sensitive subject
matter are resolved accordingly
Lead Generation/Marketing Assistant
Digital Marketing Company
December 2018 - July 2020
Identify and connect with business owners, CEO,
Head of Marketing and similar decisions-makers
Internet Research
Conduct cold-calling from generating leads
Formulate a cold email campaign outreach template
to top potential business owners
Discuss and introduce a business proposal to
prospecting clients
Keep an active prospecting pool for call-out
Continue to nurture leads for future business
opportunities
Data Entry Personnel
Logistic Company
October 2018 - May 2020
Receive sort and distribute incoming mail
High volume data entry/validation
Compile, sort, and verify the accuracy of data
before it is entered
Adhoc administrative requests
Enter data into a correct entity, a program used
