AILEEN AGOJO-CUSTODIO
Phone: - | Email :-https://www.linkedin.com/in/aileencustodio/
Barangay Sabang, Pagsanjan, Laguna
OBJECTIVE:
I am a very patient and reliable worker aspiring to become an Administrative Assistant trained
with the knowledge in handling the tasks of the said position and on using the necessary tools to
effectively function for the said position. I am happy to take the chance to be able to utilize my
skills in your institution and to develop these skills more as your business grows.
EDUCATION:
Union College of Sta. Cruz, Laguna
Bachelor of Science in Computer Science
Semester Year: 1997
Relevant Coursework: Communication Skills, General Psychology, Data Structure and File
Organization, Database System, System Analysis and Design, Computer Graphics, Operating
System, Programming, Online Communications
SKILLS:
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Customer Relations
Communication Applications - Slacks, Zoom, Hangouts, Skype
Microsoft Office Applications - Word, Excel, Powerpoint
Google Suite Applications - Docs, Sheets, Slides, Forms, Calendar, Gmail
Project / Task Management Tool - Trello
Calendar Scheduler Tool - Google Calendar
Graphics Design - Canva
Video Creation and Editing- Camtasia; Wave.Video
Customer Support App - Zendesk
Product Sourcing
Wordpress - with Elementor
Shopify Basic
HTML programming language
Basic Computer Troubleshooting
TRAINING ATTENDED:
Virtualahan
Training for Virtual Assistant Tasks ( April 5, 2020 - present )
● Trained to do the following tasks:
General Virtual Admin Assistant
Customer Relations
Calendar Scheduler
Graphics Design
Video Creation and Editing
Customer Support
Product Sourcing
Basic on WordPress
Basic on Shopify
WORK EXPERIENCES:
Pinoylista Salon Corp
Part Time Admin Assistant
P. Guevarra St. Poblacion IV
Sta. Cruz, Laguna
June 17, 2023 –September, 2023
● Do administrative tasks such as but not limited to the following:
- Responding to calls, emails, and chats
- Doing the documentation such as agreement preparations, letter of
communications, and other correspondents
- Calendar Scheduling using Google Calendar
- Data Entry for the clients' record and other incoming information
- Record filing and organizing
- Doing simple lay outing using Canva
Spectrum Impact Sourcing
Lead Generation Specialist
● Get leads from LinkedIn using Sales Navigator and Try Prospect tools.
● Make a weekly summary of my own total leads gathered.
● Works with the team (WFH)
● Attends weekly huddles for updates and policies.
Ibex Global Philippines, Paranaque City, Philippines
Customer Support Agent (Non-voice), November 2017 - April 2018
● Rendered 9 hours of work daily.
● Responding to customers as quickly as possible regarding their inquiries, complaints,
and concerns.
● Documented each customer’s emails and chats that I have taken.
● Expressed appropriate empathy to each response made to the emails and chats of the
customers.
● Suggested and/or advised fair solutions to every inquiry and complaint taken.
● Maintained a good attitude in handling emails and chats even if communicating with irate
customers.
Montessori Professional College
Computer Instructor, June 2006 - August 2009
● Taught the following Computer Subjects to about 50 students per class:
Basics of Computer
- Microsoft Office Applications
- Programming Languages ( Pascal, Dbase, Turbo C, C++)
- Communication Channels/Tools
- Google Suite Applications
● Mentored 5 sets of classes daily.
Local Government Unit of Pagsanjan
Technology and Information System Staff
● Helps upload content to the LGU’s website
● General Administrative Task
● Coordinates with various department for their content to be uploaded and
Other e-communications.
RELATED EXPERIENCE:
Freelancer.com
Research and Data Entry Worker, August 2019 - September 2019
● Coordinated with the Task Manager before proceeding to work.
● Used Google Sheets where the sets of data gathered from the various web pages had
been encoded.
● Rendered for about 5 hours daily.
● Finished the job accurately and in a timely manner.
Nicole Monfero - Supervisor
Research and Data Entry Worker, November 2017 - March 2018
● Attended daily meetings with the team and the Supervisor before proceeding to work.
● Adept on using Google Sheets where the set of data gathered from a given site had
been encoded.
● Collaborated with the team and communicated with them using the Skype app in order to
meet the daily target volume of information to be encoded.
● Rendered for about 10-12 hours daily.
● Finished the job accurately and in a timely manner.
● Contributed extra time to help the other new team members, whenever necessary.
● Consulted the Supervisors about the possible enhancement that I can still do to improve.
Local Government Unit of Pagsanjan Laguna
Casual Clerk, August 2009 - May 2014
● Entertained the visitors of the Executive Head of the LGU.
● Received incoming documents and logged them in a logbook.
● Released outgoing documents and logged them in a logbook.
● Presented to the Municipal Administrators those incoming documents that are needed by
the Municipal Mayor to be commented and/or signed for approval. Attached on top were
the summary sheets for better viewing.
● Assisted the Municipal Mayor to sign and reviewed once again those pertinent
documents and checks initialed by the Municipal Administrator.
● Maintained records and have them filed organized in the respective filing cabinets.
● Received and made outgoing calls in favor of the office functions.
● Prepared and kept software copies of the summary sheets of all transactions received
and distributed.
● Prepared and updated the schedules of the Municipal Administrator and the Municipal
Mayor using the Google Calendar and Microsoft Excel (for posting).
