Aileen A. Serrano

Aileen A. Serrano Zone 5, San Gabriel Pamplona,  Camarines Sur Philippines 4416 (-- OBJECTIVE:  To seek and to pursue an employment in any challenging and stimulating job that will allow me to utilize my knowledge, Educational background, ability to work well with people and skills for my personal growth and for the development of the company. ______________________________________________________________________________ WORK EXPERIENCE: AUGUST 2021- APRIL 2022  Prince Thad Montessori School San Juan, San Lorenzo, Minalabac 4414 Camarines Sur JUNE 2016- JULY 2020        Sutherland Global Services Camarines Sur IT Center IT Park Provincial Capitol Complex, Pili 4418 Camarines Sur Customer Service Representative  APRIL 2013- MAY 2015        Special Program for the Employment of Students (SPES)        Municipality of Pamplona, Camarines Sur APRIL- MAY 2014        Volunteer Teacher        Brgy. Veneracion Pamplona, Camarines Sur Tutorial for Grades 2-6 (English, Mathematics, Science and Reading Comprehension) _____________________________________________________________________________ ELIGIBILITY: LET Passer last September 2016 CORE COMPETENCIES: Willing to be trained and learn new things in all related fields Excellent communications skills across channels Excellent problem-solving skills Ability to learn, retain and apply large amounts of information Ability to accept and meet quantitative goals Ability to work in a highly structured environment Flexible in any task Ability to work independently and find answers _____________________________________________________________________________ DUTIES PERFORMED: Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Research required information using available resources; Follow standard processes and procedures; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; ______________________________________________________________________________ PERSONAL INFORMATION: Date of birth: April 30, 1996 Age: 25 Civil Status: Single Religion: Roman Catholic Nationality:Filipino Language:English, Filipino and Bicol _____________________________________________________________________________ EDUCATIONAL ATTAINMENT: TERTIARY : Central Bicol State University of Agriculture Sta. Rosa Del Norte Pasacao, Camarines Sur Bachelor Elementary Education  S/Y- SECONDARY:Maura N Sibulo National High School Former: San Gabriel-San Isidro High School San Isidro, Pamplona, Camarines Sur S/Y- PRIMARY: San Gabriel Elementary School San Gabriel, Pamplona, Camarines Sur S/Y- ______________________________________________________________________________ CHARACTER REFERENCE:  Eugene Valencia Milaor, Camarines Sur- Jesus Zulueta Team Manager Sutherland Global Services-  - (-