Aileen Dela Paz
Career Overview
Dynamic and customer-focused professional
TELEPERFORMANCE
Customer Service Representative
with 5 years of experience delivering
July 2021- June 2024
exceptional service and support in fast-paced
environments..
Skills Summary
Communicating with customer to ensure that all of
their needs are understood and addressed.
Build strong customer relationship through the
understanding of their business, their industry and
Customer Service Excellence
business goals.
Communication Skills
Collaborating with various internal cross-functional
Conflict Resolution
department to ensure customer needs are met.
Troubleshooting
Service and Support
Great Attention to Data
Additional Skills
HubSpot
Slack
Intercom
RCFH
Virtual Assistant
May 2023- May 2024
Managed email correspondence, responding promptly to
inquiries and organizing inbox efficiently.
Handled data entry tasks, maintaining accuracy and
confidentiality in handling sensitive information.
Provided customer support via email and chat, addressing
queries and resolving issues promptly.
Canva
Assisted monitor and tracking shipments.
Asana
received the item.
Pipe drive
Notion
Send an email to the customer to confirm if they have
A&P GLOBAL BAG MANUFACTURING INC.
Human Resources Assistant
September 2019 - May 2021
Contact Information--272 Cutcut Guiguinto, Bulacan
Supports human resources processes by
administering tests, scheduling appointments,
conducting orientation, maintaining records and
information.
Maintains employee information by entering and
updating employment and status-change data.
Provides secretarial support by entering, formatting,
and printing information.
Organizes work.
