Aileen F. Dudas
Customer Service Wizard
CONTACT-
skypeid: aileen.dudas
CAREER OBJECTIVE
To contribute professionally to inquiries of customers and clients,
where my 6 years and 11 months of experience in the industry can
add value to your customer service team. Has the ability to execute
programs and resolve customer’s inquiries and problems using
limited resources. Problem solving, leadership, communication skills
and can work under pressure are some of the qualities developed
from my experience as customer service representative
PROFESSIONAL EXPERIENCE
2010 to 2017:
• Processed back office works such as responding to inquiries and
Account Management
letters from the customers by calling and resolving their concerns
Specialist
Convergys Philippines
Services Corporation
through explaining with empathy and engagement and providing
resolution which will both benefit the customers and the
company.
• Analyzing customer’s disputes about amount owed as
collections agent through sending letter with appropriate
-: subject teacher
and adviser
Sariaya Institute, Inc
response and latest copy of their bills.
• Responsible on taking inbound calls and answer customer's
inquiries and billing disputes.
• Assisted technicians on the work orders providing them with
Mary Help of Christians
excellent customer service experience.
School
• Assisted on preparation of team’s scorecard through collating
scores on different metrics.
• Taught English subject, communication skills, sentence
construction with correct grammar to 1st year and 4th year
students.
• Prepared test questions and computed grades.
EDUCATION
Bachelor of Secondary
SKILLS
Computer Skills: Microsoft
REFERENCES
Aileen Katherine E. Jiao
Education major in
Word. Excel and Power Point.
English
Google Applications
Convergys Services Corporation
April, 2007
Language Skills: English,
-
Southern Luzon State
Filipino
-
University
Lucban, Quezon
Philippines
Operations Manager Trainee
Frances Rio B. Manalili
Team Leader
Convergys Services Corporation--Jerexus Michaelangelo Baldado
Team Leader-
Convergys Services Corporation-
