Aila Lopera

I am a dedicated Virtual Assistant and Customer Experience professional with strong experience supporting CEOs, founders, and growing teams across real estate, eCommerce, and service-based businesses. With a background in client communication, operations support, CRM management, and process improvements, I help business owners streamline their workflows so they can focus on growth instead of admin tasks.

Over the past years, I’ve handled a wide range of responsibilities including team management, property advert posting, enquiry handling, lead follow-up, tenant and landlord communication, calendar coordination, CRM updates, inbox and WhatsApp management, and backend admin support. I’m confident managing multiple communication channels such as LinkedIn, Gumtree, Gmail, Slack, WhatsApp, Shopify inbox, and customer service platforms like Gorgias and Freshdesk.

In customer experience, I specialise in delivering fast, reliable, and thoughtful support. I resolve customer concerns with professionalism and empathy, track KPIs, and identify opportunities to improve processes. I enjoy building systems, organizing information, and reducing the mental load of business owners by managing follow-ups, documenting SOPs, and ensuring nothing falls through the cracks.

For real estate businesses, I provide assistance with advert creation, property listing updates, lead management, viewing coordination, application processing, and daily operations support. I understand the importance of timely communication and keeping both landlords and tenants informed at every stage.

My strength is being proactive — I take initiative, anticipate needs, ask the right questions, and bring structure to busy operations. I work well independently and thrive in fast-paced environments where reliability and ownership matter. I’m highly organized, detail-oriented, and committed to helping teams operate smoothly through consistent support and clear communication.

Tools I frequently use include Google Workspace, Microsoft Office, Trello, Asana, Slack, CRMs (HubSpot, Salesforce alternatives, custom CRMs), Gorgias, Shopify, Gumtree, Canva, and basic automation tools.

If you’re looking for someone who can communicate professionally, manage customer interactions, handle admin tasks, stay on top of follow-ups, and bring order to your operations, I’d love to support your team. My goal is to help you work more efficiently, improve customer satisfaction, and free up your time for higher-value work.