Aiko Ballesteros

AIKO BALLESTEROS WORK EXPERIENCE OBJECTIVE To obtain a position where I can maximize my management, multitasking and organizational skills. SKILLS Customer Service Representative (Teletech Cainta) May 2012 to May 2014 - Handled customer issues by telephone (US residential internet, mobile phone or home phone customers with billing and account queries). - Promoted as Senior Customer Service Rep. Handled Supervisory calls. TPG Customer Service Representative May 2014 to May 2015 Excellent Customer Service skills Excellent in written and oral English skills - Handled customer issues by telephone (Australian residential internet, mobile phone or home phone customers with billing and account queries). TPG Cancellations Officer May 2015 to Present - We process cancellation requests received via email from customers and from other departments. This includes raising correct charges applicable for each cancellation request. - We provide detailed information in answering cancellation queries received via email or over the phone. - Analyze and solve the customers’ cancellation queries via email. GET IN TOUCH WITH ME Cell:- Email:-Address: 0043 P. Burgos St. Sitio Gupiing Brgy. Lunsad, Binangonan, Rizal - Communicate professionally with customers and liaise with other departments until the cancellation related issue has been resolved. - Identify potential retention cases and pass to the Winback Team or Technical Retention as necessary. EDUCATIONAL BACKGROUND - Bachelor of Science in Business Administration Major in Management