Aikien Rivas-Criador
Phase 8c blk 39 lot 16
Mt. Banahaw st. Deca homes,
Mintal, Davao City
Contact No: -
Email:-
SUMMARY OF QUALIFICATIONS:
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Four (4) years experience in sales telecommunication and computer
troubleshooting.
• Eight (8) years experience in customer service.
• Two (2) years experience in food and beverage industry.
• Working knowledge of various computer packages and programs
(i.e. Microsoft Word • Excel • PowerPoint • Outlook • PDF to Excel • PD to Word • Data
Entry • Data Collection • Lead Generation • Microsoft Dynamic CRM • MS Teams •
Zoom • SalesForce CRM • Google Drive • Google Sheets • Basic Adobe Photoshop •
Image Editing • Video Editing • Download & Upload • Slack • Trello • Calendar methods
• General Virtual Assistant • Tech Support • Email, Phone & Chat Support • Other Admin
Support).
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Good organizational skills (with specific attention to detail). Persistent and
thorough in all tasks undertaken.
With high standard of English; verbal, written and comprehension.
Able to handle multiple tasks and projects from conception to completion. Result
oriented and has a working discipline to achieve goals without compromising
quality.
Strong interpersonal communication skills.
Responsible, hard-worker and team worker.
Good attention to detail.
Ability to stay calm under pressure.
Methodical and thorough approach to work.
Organized.
Good at juggling tasks and prioritizing.
A great team player.
A desire to show initiative.
WORK EXPERIENCE
May 2022 – November 2022
AvantStay
750N SanVicente Blvd #800W
West Hollywood, Los Angeles, CA 90069
Function:
Virtual Property Assistant
Duties and Responsibilities:
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Coordinating with Area Managers, Hotel Managers and Maintenance
Technicians regarding property issues
Dispatching Vendors to the property location
Manage issues using SalesForce CRM & ERP
Collects data for billing and forward invoices to accounting
Received inbound and outbound calls for vendors and maintenance
technicians
Set appointments for vendors to visit jobsite
Use Stream Line app to check the availability of the property
September 2020 – April 2022
Quantum University
735 Bishop St. #200,
Honolulu, HI 96813
Function:
Mentor Team Project Support Assistant
Duties and Responsibilities:
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Data organization projects assigned
Assist with record-keeping, training and communications on special projects
Facebook group management
Supporting the roll-out of new applications
Providing support in the form of procedural documentation
Managing multiple cases at one time
Testing and evaluating new technologies
Submit self to training and/or study training videos
Explore, understand, and efficiently maneuver the Moodle as per management or
student need
Explore, understand, and efficiently maneuver the SalesForce system, address cases
efficiently and support the team
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Provide technical support to team and clientele
Provide accurate back-end information when the need arises
Submit self for training especially for new projects
Other projects assigned
Assist the Administration departed as requested
June 2019-August 2020
Goldtelecomm Specialist Inc.
2nd flr 3rd door ATU building,
Duterte street, Davao City
Philippines
Function:
Project coordinator and supervisor
Duties and Responsibilities:
• Coordinating technicians to attend copper line restoration of clients all around
Mindanao, Philippines.
• Inputs data to tracker for reference of the line copper restoration
• Prepare billing summary for each copper line restoration
June 2018 – January 2019
The Silver Shore Trading Co. LLC.
Latifa Towers, Sheikh Zayed Road
Dubai – UAE
Function:
Admin Assistant and Post Contract
Duties and Responsibilities:
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Answers all incoming phone calls in a professional tone and takes accurate
messages, greets and screens visitors, direct callers and visitors to appropriate staff
departments.
Responding to clients email.
Preparing quotations for clients
Screens and approving purchase orders from clients and arranging deliveries of
materials to Site.
Preparing documentation for sample boards, proposals, agreemens, and letter of
credits for clients.
Involved in several projects with regards to clients proposal and agreement and
materials delivery for Dubai Expo 2020.
o Bluewaters Mosque
o Bluewaters Residential Development, Palm Jumeirah
o Thematic Districts
o The Address Dubai Golf Club
o Al Thanya Vida Hills Project
o Dubai Hills Estate Mall
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Manage the filing, storage and security of the documents (Accounting, Invoices,
Proposals and Agreements)
Follow up invoices from banks and clients for payment.
May 2016 – May 2018
Prime Consultancy and Technology
Services DMCC
Cluster C, Jumeirah Lake Towers
Dubai - UAE
Function:
Admin Assistant
Duties and Responsibilities:
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Answers all incoming phone call in a professional tone and takes accurate
messages, greets and screens visitors, direct callers and visitors to appropriate staff
of department.
Arrange international calls for admin.
Assist applicants scheduled for interview (providing application forms)
Arrange meeting admin
Manage the filing, storage and security of the documents (Accounting, Invoices,
Proposals and Agreements)
Follow up invoices from banks and clients for payment
March 2014 – March 2016
TGI Fridays Restaurant
(Kuwait Food Company Americana,
UAE)
Jamal Abdul Nasser st.,
Sharjah – UAE
Function:
Team Captain
Duties and Responsibilities:
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Taking order and serving food and beverage to the guest.
Processing payments through cash and credit cards.
Providing training to newly hired staffs
Creating shift floor plan
Organizing an even for restaurant celebrations.
July 2013 – January 2014
Function:
Customer Service Assistant
Duties and Responsibilities:
MSI-ECS Digicare Services
Dacudao ave.
Davao City, Philippines
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Manage the filing, storage and security of the documents.
Receiving phone calls.
Respond to queries.
Receiving delivery from different branches and clients of the company.
Providing correct location for the delivery to the other company.
Providing good customer service and communication skills.
Manage the repair and maintenance of computer of the customer and under
warranty equipment.
Troubleshooting computers and gadgets which are under expired warranty.
August 2012 – June 2013
Synnex Concentrix
Damosa IT Park
Davao City, Philippines
Function:
Customer Service and Technical Support
Duties and Responsibilities:
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Respond to queries for under warranty and out of warranty routers, modems,
adapters and extenders.
Providing good customer service and communication skills.
Providing technical support for the customer with a CISCO product.
Selling routers, modems and other CISCO products.
Providing correct location for the delivery to the customer.
Reaching the daily target sales.
CERTIFICATES AND ACHIEVEMENTS
CCNA EXPLORATION: ROUTING PROTOCOLS and CONCEPTS
AMA COMPUTER COLLEGE, DAVAO, PHILIPPINES – March 2012
CCNA EXPLORATION: NETWORK FUNDAMENTALS
AMA COMPUTER COLLEGE DAVAO, PHILIPPINES – OCTOBER 2012
EDUCATION:
2007 - – 2007
AMA Computer College Davao Campus, Philippines
Bachelor of Science in Information Technology
May 2013
Davao City National High School, Davao City, Philippines
March 2007
PERSONAL DATA
Age
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32 yrs. Old
Date of Birth
Place of Birth
: June 27, 1990
: Davao City, Philippines
REFERENCE:
Ms. Lady Angel Diano
Project coordinator
Goldtelecomm Specialist Inc.
Davao City, Philippines
Mr. Jheryl John Callo
Operations Manager
Globe telecommunications
Davao City, Philippines
Mr. Rene Ocana
Team Lead
750 San Vicente Blvd #800W
West Hollywood, Los Angeles, CA 90069
AvantStay
Ms. Ivy Publico
Team Lead
750 San Vicente Blvd #800W
West Hollywood, Los Angeles, CA 90069
AvantStay
I hereby certify that above statements are true and correct prior to the best of my knowledge
and experience.
