Aida May Navarro

 AIDA MAY NAVARRO Phone number:- /- Email address:-LinkedIn : AIDA MAY NAVARRO Skype ID: pjmay72 ADDRESS : Blk 8 Lot 15 Louise XIV street , San Lorenzo Royale Santa Rosa City , Laguna , Phil. DATE OF BIRTH : October 15, 1972 HEIGHT : 5’ 6” WEIGHT : 125 lbs. AGE : 45 years old CITIZENSHIP : Filipino WORK EXPERIENCE: Business Development Manager (From 2016) The Advocate Companies ( JC Steger – Principal) 201 N Illinois Street Suite 1600 South Tower Indianapolis, IN 46204 Director for Operations – V3Vcc Solutions Marketing and Outsourcing HR Coordinator and payroll admin for US Virtual Call Center: August 2017 to present Include: Responding to internal and external HR related inquiries or requests and provide assistance Redirecting HR related calls or distribute correspondence to the appropriate person of the team Maintaining records of personnel-related data in both paper and the database and ensure all employment requirements are met The Payroll Coordinator handles all payroll related functions of a company or organization. This includes processing payroll, as well as maintaining employee data, handling payroll questions and completing any other tasks necessary for monitoring and overseeing a company’s payroll process. TELEMARKETING SPECIALIST (2015 –PRESENT) Appointment Setter: US company Freelance Agent for different campaign • Take information from supervisors regarding cold / warm calling techniques • Call potential customers by following calling list provided by supervisors • Greet customers as they pick up the phone and introduce yourself and the company • Provide information regarding the service or product in question • Answer any questions that the potential customer asks to the best of ability • Make sure that the potential customer is not interrupted during conversation or questions • Take information from potential customers regarding their specific product or service needs • Jot down all information on a piece of paper or directly on to the company database • Ask potential customers of a particular time when they will be free to receive calls • Set appointments with potential customers at their convenience • Express gratitude to potential customers for their time • Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs • Ensure that sales force member follows up with potential customers • Document all calls made to potential customers From June 2015 to present Independent Contracting Agent HOUSEKEEPING SUPERVISOR - CELEBRITY CRUISES MIAMI, FLORIDA FROM JULY 2011 TO FEB 2015 Housekeeping Supervisor Housekeeping Supervisors coordinate, schedule, and supervise cleaning activities, working in conjunction with the Chief Housekeeper to direct, coach, support, supervise, and evaluate the performance of direct reports. He/she conducts inspections; manages assignment of duties and workstations to the staff; as well as handles and maintains records, reports, supplies, and equipment. Requirements for this role include housekeeping supervisory experience in an upscale hotel, resort, or cruise line; knowledge of proper chemical handling, cleaning techniques, and use of equipment; and completion of basic education or its equivalent. STATEROOM ATTENDANT - CELEBRITY CRUISES MIAMI , FLORIDA FROM AUGUST 1999 – JULY 2011 In charge of overseeing the housekeeping department onboard the ship, this team ensures our guests enjoy the highest standards of cleanliness and customer service. To be successful as part of the housekeeping management team, candidates should have previous experience in a similar role, demonstrate exemplary leadership skills, and possess the ability to create a positive work environment. BAR STEWARDESS – SAGA ROSE SHIPPING LINE DOVER, UK FROM DECEMBER 1997- MAY 1999 The Beverage Services team works hard to achieve the highest level of guest satisfaction in terms of beverage presentation and service execution. Composed of Bar Steward and Bar Utilities, members of the Beverage Services department are in charge of suggesting, serving, and selling beverages to guests in bars and lounges around the ship, and during special shipboard events; assisting bartenders by ensuring that assigned areas have an adequate supply of beverages, glassware, ice, and garnishes; handling cleaning tasks; and performing other tasks as needed. Previous beverage service and utility experience, preferably in a four- or five-star restaurant, lounge, hotel, or cruise ship, are required for this department.