Aia Goleco

ALZAINY GOLECO CUSTOMER SERVICE TEAM LEAD/ VIRTUAL ASSSISTANT PROFILE I am a highly competent professional with 6+ years of experience in the Customer Service industry who is dedicated to achieving great results. I am a quick learner not intimidated by CONTACT new challenges, responsibilities, and situations, work with a high level of organization, and always maintain a positive attitude. --27 A. Virata St. Calzada, Tipas Taguig City SKILLS AND PROFICIENCIES Flexible Administrative Skills Team Management Leadership Skills Excellent Interpersonal Communication Skills Inbound/Outbound Support Email Management Data Analysis and Presentation Google Suite Salesforce Data Studio Microsoft Office PowerBI Canva Amazon Connect EXPERIENCE TaskUs PH CSR/Team Lead Feb 2021 - Present Identify agent strengths and opportunities and report findings up to supervisors Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email Assume responsibility for resolving member escalations by working with multiple business partners while consistent communication is present with the member Train and coach agents on navigating through systems to find information needed for calls, chats, and emails. The Moment Group of Restaurants Section Leader Feb 2014- Jan 2018 Train and supervise staff on performing their daily work tasks and adhering to company standards. Secured long-term business need strategies, generating guest relations feedback for process improvements. EDUCATION 2013 Lyceum of the Philippines University Bachelor of Science in Hotel and Restaurant Administration 2009 Pateros Catholic School High School Graduate Diploma