AHMODU, HABIBU MUHAMMED
Lagos State, Nigeria
Email:-Tel: -
LinkedIn: www.linkedin.com/in/habibu-ahmodu
OBJECTIVE
To leverage my advanced technical expertise in Office 365 support and system administration to drive
excellence and innovation, while fostering a culture of continuous learning and improvement. I aim to
deliver exceptional results, ensure seamless system operations, mentor and empower team members, and
contribute to the organization's success through strategic technical guidance and collaboration.
HIGHLIGHTS OF SKILLS
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Advanced knowledge of Office 365 technologies, including Azure Active Directory, Exchange
Online, Microsoft Teams, SharePoint, and OneDrive, PowerShell and advanced troubleshooting.
Strong understanding of IT supports and system administration principles and practices.
Strong problem-solving skills, with the ability to stay focused under pressure
Highly productive individuals, with a strong work ethic and commitment to delivering high-quality
results.
WORK EXPERIENCE
Technical Lead Specialist - Microsoft Office 365 Operations
Jan 2025 –Till Date
Gigmo Solution Limited, India (Remote)
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Lead a team of 18 tier 2 engineers who provides call, email and chat support to Microsoft customer in
various technologies ranging from Exchange Online, SharePoint, Identity Management (Azure Active
Directory), Microsoft Teams, OneDrive for Business, as well as PowerShell and advance
Troubleshooting.
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Offering expert-level technical guidance to team members and stakeholders.
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Mentoring and coaching team members to improve their technical skills and knowledge.
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Ensuring stability, security, and performance of Office 365 environments.
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Troubleshooting and resolving complex technical issues related to Office 365 services.
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Implementing solutions to complex Office 365 issues, working closely with Microsoft product teams
if necessary.
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Collaborating with stakeholders, including customers, Microsoft product teams, and other teams.
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Communicating technical information to non-technical stakeholders.
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Analyzing complex technical issues and developing effective solutions.
Senior System & Infrastructure Support Analyst
Feb 2023 – Jan 2025
Air Peace Limited, Ikeja Lagos State.
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IT Infrastructure Leadership: Lead a team of network and system administrators, and service desk
support analysts to ensure seamless IT operations, managing Office 365 services, Azure infrastructure,
and network security with FortiGate 1101E.
Technical Support and Troubleshooting: Provide advanced technical support for escalated issues,
troubleshoot and debug IT systems, and work with vendors like Microsoft and Dell to resolve complex
infrastructure issues.
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System Administration and Security: Manage user profiles, authentication, and group policies with
Microsoft Active Directory Services, ensure security through access controls, backups, and firewalls,
and perform scheduled maintenance upgrades.
Project Management and Communication: Manage multiple tasks to deadlines, communicate progress
regularly, and collaborate with in-house developers on new implementations and issue resolutions.
Strategic IT Management: Plan and execute IT infrastructure setup, management, and configuration
for new stations, perform routine checks on IT infrastructure, and ensure systems are up-to-date and
efficient.
Microsoft Office 365 Technical Support Specialist
Mar 2024 – Jan 2025
Gig Plus (Remote)
Provide technical support to customers via phone, email, or chat, and resolve technical issues related to
Microsoft 365 products and services.
Resolve both reactive and proactive issues, assist customers with product setup, and enhance their
platform experience.
Identify opportunities to promote additional Windows, Copilot and Microsoft 365 workloads and
subscriptions during customer interactions to increase customer engagement and adoption.
Analyze customer business needs, convert them into actionable technical solutions and recommend
appropriate Microsoft 365 tools and features to achieve those objectives.
Track customer insights on Windows, Microsoft 365 and Copilot usage and limitations precisely in
internal tools.
Guide customers through their Microsoft 365 journey, from initial setup to advanced usage ensuring
seamless and productive experience.
Collect and document customer feedback for product improvement and collaborate with internal teams
for effective tracking and addressing product concerns. Work across different lines of business within
the Microsoft Product team to efficiently address and resolve support tickets.
Maintain extraordinary case documentation in all internal tools and systems in a clean, precise and
detailed manner.
Rigorously follow internal case management procedures, meticulously document all interactions,
escalate cases when necessary, and ensure strict compliance with the enterprise client’s established
protocols.
IT Support Analyst
Air Peace Limited, Ikeja Lagos State
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Technical Expertise and Optimization: Leverage knowledge of cutting-edge technologies to optimize
organizational efficiency, managing Office 365 solutions, ERP systems, and other internal
applications, while troubleshooting and debugging IT systems to ensure error-free functionality.
IT Support and Service Delivery: Provide technical support via telephone and email for internal end
users, manage multiple tasks to deadlines, and communicate progress regularly, while educating staff
and colleagues on various technology areas.
System Administration and Management: Manage Active Directory users and computers, install and
configure computer hardware, software, systems, networks, printers, and scanners, and plan and
undertake scheduled maintenance upgrades.
Strategic Improvement and Vendor Management: Review existing IT systems and internal processes,
collect and analyze data to identify areas for improvement, participate in team meetings to provide
input on intelligent solutions, and manage relationships with vendors that provide IT-related services
to the organization.
Office 365 / System Administrator
Centre Spread Grey Limited, Ilupeju Lagos State.
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Feb 2022 –Feb 2023
Managing and administering helps users regarding all office 365 technologies
July 2021 – Feb 2022
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Creation of user accounts, setting up computer systems for new employees and ensuring all employees
adhere to the company IT policies.
Providing administrative support and managing the queries of the employee.
Repairs of computer systems, servers and storage hardware and software
Updating and upgrading devices software.
Proper housekeeping of the server room.
Maintaining company Active directory and all Networking devices
Microsoft Office 365 Technical Support Engineer L2
August 2019- July 2021
Tek-Experts Nigeria Limited, Victoria Island Lagos.
• Support, Setup and manage Active Directory for an On-premises environment
• Manage Organization communication using Microsoft Teams
• Support, setup manage Email server using Exchange Server 2010, 2016 and Exchange Online
• Implement file sharing and Collaboration within an organization Microsoft SharePoint
• File Management using Microsoft OneDrive for Business
IT Support Officer
Jumia Services Nigeria, Ikeja Lagos.
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Making sure connectivity works for all users in the organization.
Provide firsthand user support by setting up new user account and user profiles and dealing with
password changes, resolving day-to-day staff I.T complaints and issues, using standard
troubleshooting techniques.
Schedule and implement routine maintenance tasks.
Maintaining the standards for software installations and application.
Backed up Windows 2003 servers utilizing full backups and incremental backups.
Maintain and Monitor Network and System Infrastructure of the company which comprises advanced
devices like, Cisco Router 2800 Series, Cisco 2950 Catalyst switches, Microsoft Windows 2008 and
2003 Servers.
I.T Support Officer/ IT Knowledge Facilitator
New Horizons Nigeria Training Institute, Ikeja Lagos
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Jan 2018 – Dec 2018
Training of secondary school students in Katsina on information and communication technology,
with the technocrat community scheme.
Set up, manage and maintain computers and other ICT related gadgets in the school computer
laboratory.
Create a favorable IT environment for staff and students of the school.
IT Support Officer (Internship)
Jumia Services Nigeria, Ikeja Lagos.
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April 2019 – June 2019
Create a favorable work environment for staff and students.
Making sure connectivity works for all users in the organization
Train student of Honey land College Ipaja Lagos on information and communication technology,
with the technocrat community scheme.
IT Support Officer/ NYSC Teacher
Aunty Nike College, Katsina
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June 2019- August 2019
Set up new computer systems/ workstations for new staffs
Create organization email accounts for new users.
Troubleshoot all network related issues.
August 2017 - January 2018
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Setup, maintain, troubleshoot and repair LaserJet printers, scanners, barcode scanners, mouse for
new and existing users and creating a favorable working environment for all users.
Setting up new CCTV Camera's/Infrastructure and troubleshoot existing ones.
EDUCATION
Ogun State Institute of Technology, Igbesa Ogun State Nigeria.
Higher National Diploma Computer Science
Federal Polytechnic Idah, Kogi State Nigeria
National Diploma Computer Science
August, 2017
December 2014
PROFESSIONAL CERTIFICATION
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Microsoft 365 Certified Security Administrator Associate
Google IT Support Professional
Microsoft 365 Certified- Teams Associate Level
Network Security Experts Level 1 and 2
Cisco Cyber Security Professional
IT Essential Certification (Cisco)
Linus Professionals (Cisco)
EXPERTISE
| System Upgrades & Optimization
| Technical troubleshooting on Office 365 technologies
| Security backups and Recovery Solutions
| End Users Training
| Relationship Management
|Technical & Inventory Documentation
| Active Directory Setup + Exchange Server Implementation, Setup and maintenance
| IT Infrastructure & Performance Tuning
PERSONAL INTEREST
• Scrabble, Researching and Surfing the Internet, Traveling and connecting with new people.
REFERENCES
Available on Request.
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