Ahmed Shokry Mohamed Hussein

Quality check and evaluation for the staff on duty.

Managing all call and enquiry for clients.  

• Admin and handling all the shift reports , sending mails to the head departments .

• Customer care , Handling customer complaints.

• Takes calls from customers answering questions .

• Handling many inbound and outbound calls to and from customers, listening to customers needs.

Update the records after approval of claims.

•Manage work flow to exceed quality service goals.

•Maintain up-to-date knowledge of product and service changes.

•Plans controls and monitors hotel room allocations as well as Housing allocation.