Ahmed Shariff

 Ahmed Shariff - -- Technical Support L2 ENGINEER: IT Microsoft Certified Azure Administrator AZ-104, Microsoft Certified Azure Network Engineer AZ-700 IT professional , Red Hat Certified System Administrator with over 15 years of cumulative experience including over 13 years of experience in IT infrastructure support across diverse organizations. Exploring challenging assignments with a reputed organization to leverage acquired skills in accomplishing organizational growth objectives Core Strength IT Infrastructure Support Cloud computing AZ-104 and AZ-700 Certified Hardware & Software Management Technology Upgrade Technical Troubleshooting Installation & Configuration Risk & Change Management Backup & Disaster Recovery SLA Compliance Client Interaction Team Leadership Technical Skills User Access Management Active Directory Microsoft Exchange Server, Server Operating Systems like Windows server 2008, 2012, 2016 Client Operating systems like windows 7, windows 10, Red Hat Linux Ubuntu OS. VM Ware, Windows 2008 Server Azure cloud solutions.AZ 900, AZ 104 Profile Summary Adept at transitioning & aligning engineering application & infrastructure to organizational business strategies. Render system infrastructure and network support to company clients and conducting proactive maintenance at client sites. Noted for cutting millions in departmental expenses and driving business innovation, leveraging applications to accelerate business growth and gain competitive edge; enabling revenue growth, cost savings, process automation and ROI increase through strategic planning skills. Evaluate existing infrastructure for implementing changes based on future requirements of technological models as well as for enhancing operational efficiency. Collaborate with the management in designing governance activities based on risk and compliance. Guide team members in providing IT service delivery based on business as well as operational requirements. Coordinate activities related to maintaining the IT infrastructure landscape and developing long term roadmap for accomplishment of business targets. Solutions-driven, expert in driving multiple high-value technology/transformation projects, collaborating with cross-functional teams and deploying technology to build successful solutions & services for clients, ensuring delivery within assigned time, budget & quality parameters as well as exceeding client/business expectations. Career Graph MAVIM Mar 2022 till date Senior Technical Support Engineer Major Highlights: Provide product support on Mavim Business process Management software Through Dynamics 365 CRM.. Resolve issues on Visio, Mavim portal, Adhere to the SLAs and KPIs Troubleshoot cloud based issues for Mavim hosted applications in The Azure Cloud. SQL troubleshooting. SAT MICROSYSTEMS, Bangalore L2 support Engineer Oct 2020 till Feb 2022 Major Higlights Troubleshooting issues with Microsoft products like Outlook, office 365 administration.Azure Active Directory, VMWare troubleshooting and access management over phone email and chat. Maintained the Csat at 97% Microsoft Exchange server, Worked in BMC Helix ticket tool. Roles and Responsibilities Creating accounts, in AD, Disalbing accounts, Creating office 365 accounts and assigning E1 and E3 licenses. Azure AD creating accounts, assingning Enterprise applications. Troubleshooting issues with AD accounts such as resetting passwords, MFA setup in office 365 and VMWARE Expert in troubleshooting VM Ware Client issues for user unable to connect to VDI. VPN Assigning VDI machine in VM ware Vcenter Account provisioning and modification of permissions in Applications Like SAP, SWIFT, MISYS Expert in troubleshooting vmware horizon login issues. Taking part in daily huddles and discuss the problem areas. Creating mailboxes, Creating DLs, in Microsoft Exchange. Highlighted critical technical issues to the senior management and other stakeholders to implement effective remedial measures. DXC TECHNOLOGY, Bangalore Feb 2016 – Jul 2020 UAM (L2 Support Engineer) Major Highlights: Acknowledged for maintaining CSAT at 97%+ and maintaining quality scores in the range of 97% to 100% during tenure with the organization. Surpassed productivity target every month. Accountabilities: Functioned as an L2 Expert in User Access Management for Windows and Red Hat Linux in User access management and utilized acquired skills in L2 and L3 Support. Catered to areas like User Access Management Active Directory, Microsoft Exchange Server. Worked with Incident, Service request and Change request using SNOW. Created and assigned users to the work group dynamic group OU, managed password related issues based on operational and project requirements Assessed daily scheduled task for preparing and updating status to the team and service lead. Assigned and closed incident, service request within SLA / contractual parameters. Involved in provisioning and de-provisioning the user access based on workflow. Interacted with the various stakeholders for collating and evaluating requirements and rendering customized solutions. Highlighted critical technical issues to the senior management and other stakeholders to implement effective remedial measures. SERVICE CENTER, Bangalore Jul 2012 – Jun 2016 Service Engineer Major Highlights: Appreciated by the clients for consistently rendering superior quality service across areas of operation. Accountabilities: Involved in troubleshooting Desktop, Laptops, Routers, Operating system for all brands of computers with the TAT parameters. Visited client locations for resolving system related issues and guided customers in selecting right computers and configurations based on requirements. Enhanced client satisfaction and generated additional business for the organization by rendering superior quality service. Guided junior team member in resolving critical technical issues. Updated progress on customer complaints to the senior management using various reports. Previous Engagements UNISYS, Bangalore May 2010 – Jul 2012 L2 Support Engineer 24/7 CUSTOMER Mar 2009 – Apr 2010 Technical Executive Accountabilities: Involved in resolving software problems in Social Networking site PLAXO. AVN Computers Jul 2003 – Jan 2009 Sales & Service Associate DELL INTERNATIONAL SERVICES Sept 2001 – Jun 2003 Technical Support Specialist SAUDI OGER LTD Apr 1999 – May 2001 Electronics Engineer Education BE (Electronics & Communication), BMS College of Engineering 1998 Training & Certification Honours Diploma in Network Centric Computing Dell Certified Resolution expert Microsoft Certifed Azure Administrator AZ 104 Microsoft Certified Azure Network Engineer AZ-700 Red hat Certfied System Admin (RHCSA) Personal Details Nationality: Indian ~ Date of birth: 31 Mar 1975 Languages Known: English and Hindi ~ Passport No: Z- valid till Oct 2025