Ahmed Salih

Ahmed Salih- http://www.linkedin.com/in/ahmed-salih-a- SUMMARY Detail-oriented and data-driven professional with 7+ years of global business experience and 3+ years in data specialty. Strong analytical, reporting, and problem-solving skills with a background in supporting sales, customer operations, and administrative functions. Adept at interpreting complex data, generating actionable insights, and building efficient workflows. EXPERIENCE Tires Easy LLC – Senior Data Specialist 2024 USA- Present USA (Remote) • Collect, clean, and analyze e-commerce data to monitor daily sales performance and optimize pricing strategies. • Identify and resolve data discrepancies to improve reporting accuracy. • Designed dashboards in Excel and Power BI to visualize product trends, regional demand, and campaign effectiveness. • Maintain and update datasets related to sales, inventory, and customer transactions. • Collaborate with teams to optimize data workflows and enhance data management processes. EDUCATION Online ESL – Administrator (Freelance) 01/2019 – 2024 USA (Remote) • Managed scheduling for up to 20 instructors and 200+ students across different platforms. • Designed and maintained tracking sheets for attendance, salaries, and academic performance. • Acted as liaison between parents, students, and teachers to ensure smooth operations. Technical Skills: TP Western Union - Financial Advisor / Analyst 08/2018 - 11/2019 Egypt • Delivered technical and administrative support for customers using online financial services via phone, email, and chat. • Managed documentation, maintained detailed reports on customer inquiries, and tracked service metrics. • Escalated complex issues to higher-level support teams, ensuring timely and effective resolutions. • Enhanced reporting accuracy by 10% through detailed data analysis and trend monitoring. The First Group – Administrative Assistant 01/2018 - 07/2018 UAE Dubai • Supported sales teams using Microsoft Dynamics 365, managed email backlogs, and prioritized tasks to improve team efficiency. • Maintained product information, updated sales trackers, and supported scheduling of property viewings. • Coordinated between marketing and operations to align on campaign timelines and lead generation results. Abu Dhabi Commercial Bank - MIS Analyst 01/2016 - 12/2017 UAE Dubai • Customer Data Management: Conducted data entry and management tasks to maintain accurate customer records, ensuring data integrity. • Satisfaction Analysis: Analyzed customer feedback and satisfaction data to improve service delivery, achieving a 95% customer satisfaction rate. • Financial Reporting: Assisted in the preparation and analysis of financial reports, providing insights into banking operations. Certificates Google Business Intelligence Professional Certificate Certified Administrative Professional Google Data Analytics Professional Certificate Customer Relationship Management (CRM) Certification Business Administration Cambridge International College Languages English – Native Bilingual Arabic – Native Bilingual SKILLS Office Management: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) / Google Workspace / CRM Management: SAP CRM / Microsoft Dynamics 365 / Database Management: SQL Server / MySQL / Document Management: Record keeping / Data entry / Report generation / Data Visualization and Reporting: Tableau / Power BI / Generating and analyzing reports to drive decision-making Soft Skills: Organization & Time Management: Prioritizing tasks / Managing schedules / Meeting deadlines Communication: Verbal and written communication / Email management / Customer service Problem-Solving: Analytical reasoning / Troubleshooting / Conflict resolution Event Coordination: Meeting planning / Travel arrangements / Event logistics Attention to Detail: Accuracy / Precision / Thoroughness in task execution / Presentation skills / Report writing / Accuracy FIND ME ONLINE LinkedIn: http://www.linkedin.com/in/ahmed-salih-a- Tableau: https://public.tableau.com/app/profile/ahmed.salih2913/v izzes References: Marivic Ditchon - Data Team Manager Tiers Easy LLC- Khaled Hataba - Business Analysis and MIS Manager Abu Dhabi Commercial Bank- Meta Data Analyst Professional Certificate Samar Sharbali- Sr. General Manager HubSpot SOE Certified Certificate EFS Facilities Services Group samsharbali@hotmail.