Ahmed Salama

Ahmed Salama Mohamed Salama 5 AbdelHalim Mahmoud ST, El Motamayez Distict, 6 of October, Giza, Egypt.-- Professional Profile • Experienced Operations Manager with a demonstrated history of working in the outsourcing, information technology and services industry. Skilled in Operations, Human Resources, Negotiation, Sales, Management, Customer Experience, and Customer Satisfaction. Skills • Language Skills: ➢ Arabic: Native. ➢ English: Excellent command in written and spoken. • Other Skills: ➢ Excellent skills in Microsoft Office “MS Excel Certified”. ➢ Presentation Skills (Designing – Proceeding) ➢ Risk Management and Time Management. ➢ Emotional Intelligence. ➢ Management Skills Relevant Work Experience Human Resources Generalist June, 16 – May,2019 Information Technology Solutions - ITS – Giza, Egypt. • Bridge management and employee relations by addressing demands, grievances or other issues. • Manage the recruitment and selection process. • Support current and future business needs through the development, engagement, motivation and preservation of human capital. • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization. • Report to management and provide decision support through HR metrics. Co-Found and Project Manager April, 15 – March, 16 Where to Invest Next – WTIN – London, UK “Remote” • Manages the whole project of a 3-man company specialized in real estate. • Make direct contact to potential property buyers, manage CRM, Lead Generation and tools utilization. • Develop alternatives for finding both properties and buyers through several platforms. June, 15 – December, 15 Sales Manager Haielo – BDO Esnad – Giza, Egypt. • Manage through the Call Center/Inside Sales Team Leads the actions and results of the inside sales team. • Motivate outbound sales team to achieve sales objectives within a high intensity/energy team environment daily. • Establish and manage monthly sales goals for each account sales rep. Report monthly commission earnings. • Ensure customers’ needs are met and potential problems are averted. • Achieve the team business plan objectives, both in implementing new plans and in identifying and responding to customer needs. June, 11 – March, 15 Operations Team Manager Convergys “Concentrix” – Giza, Egypt. • Ensuring agents understand and comply with all the Client’s objectives, performance standards, and policies. • Identifying operational issues and suggesting possible improvements. • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Preparing reports and analyzing data to assist management as they determine call center goals. • Working with management team members to support agents and team leaders to maximize customer satisfaction. Trainer May, 09 – June, 11 Convergys “Concentrix” – Giza, Egypt. • Selecting or creating appropriate learning materials for instructional purposes. • Monitoring the effectiveness of training materials. • Assessing the weaknesses and strengths of individuals and adjusting training as needed. • Performing administrative tasks such as scheduling, coordinating and billing. Sales Manager Jan, 08 – May, 09 Forte Contact Center – Giza, Egypt. Jan, 08 – May, 09 • Manage through the Call Center/Inside Sales Team Leads the actions and results of the inside sales team. • Motivate outbound sales team to achieve sales objectives within a high intensity/energy team environment daily. • Establish and manage monthly sales goals for each account sales rep. Report monthly commission earnings. • Ensure customers’ needs are met and potential problems are averted. • Achieve the team business plan objectives, both in implementing new plans and in identifying and responding to customer needs. Sales Trainer Forte Contact Center – Giza, Egypt. • Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-alongs with senior representatives. • Determines training needs by traveling with sales representatives; observing sales encounters; studying sales results reports; conferring with sales managers. • Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. • Accomplishes sales training and organization mission by completing related results as needed. Courses and Trainings ➢ Project Management Professional – PMP “Course Completion Certified” (SUNY). ➢ 6 Sigma – Yellow Belt (isixsigma.com). ➢ HR Diploma (Canadian Chamber). ➢ Train the Trainer (Convergys). ➢ Advanced Management Skills (SUNY). ➢ Advanced Excel Training (Convergys). ➢ Emotional Intelligence (SUNY). Personal Information ➢ Date of Birth – 3/10/1985 ➢ Marital Status: Married ➢ Military Status: Exempted Education 2008 Bachelor Degree Cairo University – Giza, Egypt. Bachelor Degree in Commerce “Business Administration”