Ahmed Saif Mustafa

AHMED MUSTAFA Dubai , UAE -- ACCOUNT MANAGER SKILLS SALES & PERFORMANCE OPTIMIZATION: DATA ANALYSIS & REPORTING TABLEAU (BUSINESS INTELLIGENCE SOFTWARE) RELATIONSHIP MANAGEMENT ABOUT ME Strategic and results-driven Account Manager with over 6 years of progressive experience in e-commerce, B2B relationship management, and digital marketplace operations. Demonstrated expertise in client acquisition, revenue generation, and retention strategies. Skilled at using data analytics tools like Tableau, Looker, and Salesforce to track KPIs, optimize performance, and drive business growth. Known for cross-functional collaboration, process improvement, and building long-term partnerships that scale. Passionate about delivering innovative, customer-centric solutions in high-growth environments. TECHNOLOGY & AI COMMUNICATION & STAKEHOLDER MANAGEMENT WORK EXPERIENCE NEGOTIATION & CONTRACT MANAGEMENT TALABAT | DELIVERY HERO Dubai Present E-COMMERCE & DIGITAL STRATEGY: Account Manager • Analyzed sales data and vendor performance metrics to identify trends, optimize partner strategies, and drive continuous revenue growth in alignment with stakeholder goals • Executed scalable, vendor-facing solutions to improve partner satisfaction, ensure platform compliance, and maintain service excellence across key markets. LANGUAGES • Drove incremental revenue growth by 30% through strategic upselling and cross-selling initiatives, consistently achieving all KPIs and exceeding performance targets. ARABIC ENGLISH • Collaborated closely with marketing, operations, and logistics teams to enhance vendor offerings, improve conversion rates, and support end-to-end account success. EDUCATION BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING TALABAT | DELIVERY HER Dubai 2021 - 2023 FITNESS, TRAVELING, TECHNOLOGY, AND AI • Collaborated with cross-functional teams to navigate regionspecific challenges, ensuring smooth daily operations and consistent partner performance optimization. • Implemented customer-first strategies to address partner concerns, enhance satisfaction, and drive long-term retention and compliance. COURSES APR 2025 • Conducted in-depth market intelligence and competitive analysis to uncover high-impact growth opportunities across diverse MENA regions. • Supported leadership with strategic market structure analysis, contributing to regional expansion, increased partner acquisition, and a 25% uplift in revenue. HOBBIES AI FOR EVERYONE DEEPLEARNING.AI Regional Partnership Consultant MENA KCAL MANAGEMENT Dubai 2019 - 2021 Account Manager • Delivered proactive account management, driving operational excellence and resolving escalations to exceed SLA targets and client expectations. • Partnered cross-functionally to streamline operations, enhance SLA compliance, and deliver scalable, client-centric solutions. GOOGLE DATA ANALYTICS PROFESSIONAL GOOGLE • Used data insights to close performance gaps, refine campaigns, and implement KPI-driven improvements. JAN 2023 • Achieved consistent quarterly revenue growth of 30% by optimizing client strategies, upselling tailored solutions, and expanding account opportunities. DAL GROUP 2018 - 2018 Business Development Manager • Served as the key account lead and primary liaison for clients, ensuring timely issue resolution, fostering trust, and maintaining a 95%+ client satisfaction rate. • Spearheaded identifying and acquiring new business opportunities in the Sudanese food & beverage sector, resulting in a significant increase in market share and revenue. • Monitored client KPIs and sales performance, prepared indepth business intelligence reports, and recommended datadriven strategies to increase engagement, retention, and lifetime value.