Ahmed Rakha

Curriculum Vitae Ahmed Rakha Kuwait city, Kuwait -- Personal Information Birth Date: August 20, 1994 Nationality: Egyptian Driving License: Kuwaiti Driving Licence Position Executive Secretary I am a talented, hardworking individual looking for an opportunity to work in an environment which allows me to thrive and become an asset to the organization I represent. PROFILE EDUCATION 2012 Sep - 2016 Feb Bachelor Of Arts Geography(Survey) Mansoura University, Mansoura 2016 Sep - 2017 Jun Diploma Of General Authority For Surveying Cairo University, Cairo EMPLOYMENT HISTORY 2019 Mar - 2020 Jan Call Center Agent Al-Tuwaijri Law Firm Group, Kuwait Client Communication: ● Act as the primary point of contact for clients, handling inquiries, scheduling appointments, and addressing their needs promptly and professionally. Phone and Email Support: ● Answer and manage incoming phone calls and emails, directing them to the appropriate attorneys or staff members. Appointment Scheduling: ● Coordinate client meetings, consultations, and court appearances, ensuring calendars are up-to-date and appointments are properly scheduled. Documentation: ● Assist in preparing legal documents, forms, and correspondence under the supervision of attorneys, ensuring accuracy and compliance with legal procedures. Conflict Resolution: ● Handle client complaints or concerns effectively, escalating issues to attorneys or management when necessary. 2020 Jan - 2022 Mar Executive Secretary Sabah Al-Nasser Cooperative Society, Kuwait Administrative Support: ● Manage and maintain executive calendars, appointments, and meetings. ● Prepare and edit documents, reports, and presentations. ● Handle incoming and outgoing communications, including emails, phone calls, and written correspondence. ● Maintain an organized filing system and manage document retrieval. Communication: ● Serve as a liaison between executives and internal/external stakeholders. ● Draft, proofread, and edit written communications, including emails and reports. ● Manage executive's phone calls and messages. Meeting Coordination: ● Schedule and coordinate meetings, conferences, and events. ● Record minutes and action items during meetings. Office Organization: ● Ensure the executive's office is organized and supplies are well-stocked. ● Oversee the office's administrative needs and coordinate with support staff. 2022 Mar - 2022 Oct Executive Secretary Abu Fatira Cooperative Society, Kuwait ***SAME AS ABOVE*** 2022 Nov - to Date Executive Secretary Look Like Advertising and Media Co., Kuwait ***SAME AS ABOVE*** LANGUAGE Arabic: Excellent English: Proficient SKILLS MS Excel, MS Word, MS Powerpoint, Copywriting, Google Forms, Google Spreadsheet, Google Drive, Google Docs, Data Entry