Ahmed Osama Ramadan Mostafa
Senior Management: Information Technology
Technical Support ~ Project Management ~ System Configuration ~ Backup & Recovery ~ Change Management ~ Troubleshooting & Issue Resolution ~ Client Interaction ~ Sales Support ~ Cross Functional Team Coordination
Qualified senior IT professional with 16 years of experience in rendering IT consultancy, technical support and managing IT projects encompassing ERP systems installation/ upgrade, Data Networks Implementation and Support (ATM, MPLS) across diverse organizations in the Middle East and Africa; exploring challenging senior managerial assignments with a professionally managed organization
EXECUTIVE SUMMARY
Adept at enhancing organizational effectiveness & efficiency by defining, delivering and supporting strategic plans for implementing information technologies
Proven ability in handling a wide range of service delivery management functions and consistently producing top-quality work across multiple assignments
Adroit in management of major projects, definition of functional specifications, project design, development, testing, troubleshooting and debugging of application
Review deliverables prior to passage to clients and implement methodologies for enforcement of project standards
Adroit in spearheading multiple managerial functions/ activities in a high pressure environment, identify/ prioritize tasks at hand and meet deadlines
Efficient Team Leader & Player, combining communication, interpersonal & problem solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives
Professional Experience
ORACLE CORPORATION, Cairo – Egypt Aug 2006 – Nov 2015
Technical Support Senior Manager – Enterprise Systems
Accomplishments
Played key role in development & implementation of Oracle Diagnostic Methodology for PeopleSoft in EMEA
Acknowledged for efficiently managing Harris Corp. (Florida/USA) Upgrade project to Peoplesoft 9.0 and Patni (India) Upgrade project to Release 9.0
Responsibilities
Led a team of analysts in rendering technical support for Oracle Enterprise (Peoplesoft) systems
Enhanced client satisfaction by effectively resolving issues related to GL, AP and Purchasing systems
Functioned as product area lead for the accounting module collaborating with geographically dispersed technical teams based across San Francisco, India, Amsterdam and Australia
Involved in planning, engineering, setting up, testing & commissioning, O&M including management & reporting of technical issues
Interacted with clients for collating/ evaluating requirements to align with project deliverables
Followed up with team members in ensuring compliance to project delivery schedules and other SLA parameters across assigned projects
Evaluated/ initiated weekly, monthly, annual technical, progress and managerial reports to enable the senior management team in effective decision making
Maintained updated technical database for the sector based on data acquired from various sources
Evaluated team performance and render productivity enhancement feedback. Organized training sessions for team members based on identified training needs
Define/ implement employee development plans aimed at accomplishing career growth of employees
Projects
United States Air force Upgrade to 9.2 for US Air Force ~ 2015
Ascension Upgrade to 9.2 for Ascension ~ 2014
University of South Florida Upgrade to 9.1 for USF ~ 2012
Patni ERP Upgrade for Patni India ~ 2009
Harris ERP Upgrade for Harris ~ 2008
Telecom Egypt CDMA project for Telecom, Egypt ~ 2006
STC Network Optimization for STC ~ 2006
LUCENT TECHNOLOGIES, Cairo – Egypt1998 - Aug 2006
Technical Support Services Manager ~ 2003 – Aug 2006
Accomplishments
Acknowledged for optimizing department budget, minimizing department cost by 10% and surpassing organizational goals by 5+%
Successfully penetrated new markets in Nigeria and Pakistan by launching the new product introduction team in the Middle East and Africa
Responsibilities
Spearheaded tier 3 technical support services for support services for various projects and products within customer network in Africa
Rendered sales support to the sales team in effectively closing identified business deals across Egypt and North Africa
Coordinated deployment & support of CDMA projects in Africa
Assisted Lucent business partners in Egypt and Africa to enhance services revenue through indirect channels
Built/ maintained productive business relationship with key decision makers across existing client and prospect organizations in Middle East and Africa Region (Egypt, Algeria, Pakistan, Nigeria, Saudi and Iraq) for effectively closing identified business deals
Data Networks Support Manager ~ 2000 - 2003
Responsibilities
Guided the data support team in maximizing customer network availability for EgyNet Network (Class A network provider – DSL provider)
Assisted team members in setting up & supporting Algeria nation-wide data network, Networks Valley data network (Egypt nation-wide ISP), Telecom Egypt’s operations center for Lucent 5ESS exchanges
Collaborated with 3rd party vendors pertaining to implementation & support of Algeria-MPT operations center as well as Telecom Egypt operations center
System Engineer ~ 1998 - 2000
Responsibilities
Involved in setting up/ support of Telecom Egypt’s Egyptnet II network, Golden Pyramid II network and Aswan Mother Village network (Transmission network) Operations center
Rendered support to EgyNet Operations System and ATM core network as well as Algeria-MPT Frame Relay core network
Coordinated activities related to setting up Telecom Egypt’s operations center
Designed infrastructure to align services within budget for maintaining organizational bottom lines
Rendered consultancy related to solution, technology or products based on business/ operational requirements
Evaluated business requirements prior to translation of the same into technical requirements aimed at enhancing client satisfaction through qualitative service delivery
Maintained updated documentation of technical solutions. Rendered qualitative technical presentations based on business requirements
Provide consultative support to junior team members pertaining to operational and project requirements
Projects
Iraq Voice Network for Telecom, Iraq ~ 2005
Ethiopia Voice Network for Telecom, Ethiopia ~ 2005
Djazzy Voice Enhancement for Orascom Telecom ~ 2004
Mobilink Voice Enhancement for Orascom Telecom ~ 2004
Cairo NFM (Network Fault Management Center) for Telecom, Egypt ~ 2002
Telecom Alger Djawab for Telecom, Algeria ~ 2002
EGYNet Data Network for EgyNet ~ 2002
MFOS (Multi Function Operating System) for Telecom, Egypt ~ 2001
Golden Pyramid for Telecom, Egypt ~ 1999 - 2000
Earlier Experience
Programmer │ Dar Nahdet Masar, Cairo - Egypt1997 - 1998
Academics
Education
MBA (Marketing), Maastricht schools of Management (MSM), Cairo – EgyptPursuing
Diploma in Data networks, Information Technology Institute, Cairo – Egypt1998
B Sc.(Computer Engineering), Cairo University, Cairo – Egypt 1997
Professional Development
Oracle Fantastic Manager
Leading Virtual Teams
Managing Global Teams
Setting SMART objectives
Working in multi-culture environment
Advanced workshop on people management
Lucent Technologies people manager certification
Interviewing Skills
Lucent Technologies Project Management Training
Lucent Technologies CDMA training
VoIP concepts and implementation on MAX-TNT
Lucent Technologies ATM expert Certification
MAX-TNT Advanced trouble shooting
Stinger xDSL installation and configuration
Navis Core Installation and Configuration
Navis Access Installation and Configuration
APX 8000 Installation and Configuration
Element Mediation Module Installation and configuration
Network Fault Management Installation and Configuration
HP-UX UNIX Administration and Shell programming
Date of Birth: 20th February 1975 ~ Languages Known: English and Arabic ~ Nationality: Egyptian
Passport Details: A- valid till 2019 ~ Reference: Available on Request
