Ahmed Noor Kawooya

AHMED NOOR KAWOOYA Pro-active Customer Service Contact Energetic and optimistic customer service representative with 7+ years of professional experience assisting customers in solving complex issues. 100 WPM Typist. A market leader through proven customer support skills. Awarded Sales and CSM Certificates on 3 counts. Helped reduce First Response Time by 20% within the first quarter of employment. Work History- Modern Trade Executive /Customer Service Representative Virgin Mobile U.A.E - Telecom, Dubai, Festival City Address /Dubai Mall Dubai, DXB, 00971 Provided primary customer support to internal and Phone external customers. - Answered customer telephone calls promptly to E-mail avoid on-hold wait times. Managed 80 phone calls ahmednoorkawoya@yahoo. per day. com Regularly exceeded daily sales and product add-on quotas. Skills Collected customer feedback and made process * Report preparation Liaised with customers, management and sales changes to exceed customer satisfaction goals. team to better understand customer needs and * Creative problem solving recommend appropriate solutions. * Professional telephone Responded to customer comments and questions demeanor via Live-chat during shifts Helped large volume of customers every day with * Active listening skills positive attitude and focus on customer satisfaction with 95% customer satisfactory rating. * Sales expertise * Computer proficiency 2015-08 - Sales Representative /Cashier 2017-07 Harman House (Harman Kardon) - Audio & Hifi Systems , Dubai, Midriff /Deira City Center Mall Developed and delivered engaging sales presentations to convey product benefits. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Retained excellent client satisfaction ratings at 95% through outstanding service delivery. Trained and mentored new sales representatives. Executed direct sales to customers to improve profitability within retail environment. Operated cash register for cash, check and credit card transactions with excellent accuracy levels. Reviewed weekly sales ads and monitored price changes. 2013-05 - Sales Executive 2015-07 SHARAF DG - Retail Electronics /IT, Dubai, Time Square /Ibn Batutta Mall Researched sales opportunities, possible leads to exceed sales goals and increased sales by 10% thus boosting boosting revenue Presented products to clients using dynamic presentations and practical use-case scenarios. Achieved sales goals and service targets by cultivating and securing new customer relationships. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Worked independently with minimal supervision. Education- Bachelors : Bachelors of Business Administration Makerere University Kampala - Uganda 2002-02 - High School Diploma 2003-08 Kakungulu High School - Uganda 1998-02 - GED 2001-08 Kakungulu High School - Uganda BIO DATA NATIONALITY: Ugandan D.O.B: 23/08/1984 GENDER: MALE MARITAL STATUS: Married