Ahmed Nafis Kabir

Ahmed Nafis Kabir Virtual Assistant & Graphics designer Cell / Whatsapp / Telegram: -,- Address: House: 191, Road: 1, New D.O.H.S Mohakhali, Dhaka E-mail:-Linkedin: https://www.linkedin.com/in/ahmednafisk/ PERSONAL OVERVIEW A highly talented, detail oriented Virtual Assistant and graphics designer- with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Hard-working and self-motivated virtual assistant with 4+ years’ experience in website content administration, record-keeping, and various personal assistance tasks. Able to focus on work without need for supervision. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. EDUCATIONAL QUALIFICATION Secondary School Certificate School: B.A.F Shaheen College, Dhaka. Bangladesh Year- 1995 to 2006 Higher Secondary School Certificate School: B.A.F Shaheen College, Dhaka. Bangladesh Year- 2006 to 2008 L.L.B (Hons) University: Southeast University, Dhaka, Bangladesh Year: 2008 November to 2012 November Masters of Business Administration Subject: Human Resource Management University: Limkokwing University, Cyberjaya, Malaysia Year: 2016 February to 2018 February Professional Diploma Subject: Web & Ecommerce University: Deffodil Institute of IT Year: 2013 January to 2014 January Diploma Subject: Graphics design & Microsoft office University: National youth develoment training institute Year: 2011 March to 2011 August SKILLS A. Microsoft Office B. Microsoft Excel 200 formulas, PowerPoint presentation, a. Microsoft Access database, Academic and business content writing C. Data Entry D. Graphics and web design E. Virtual Assistance EXPERIENCE Online Sales and Data entry specialist Company: An-nazat fashion, Dhaka, Bangladesh Year: 30th November 2021- 5th January 2022 Duties: 1. Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. 2. Ran credit checks, disclosed credit results and obtained credit card/checking account information which increased the efficiency of data retrieval times. 3. Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment. 4. Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business 5. Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings 6. Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues. IT department head Company: SheBa group USA, Dhaka, Bangladesh Branch Year: October 2019 to March 2021 Duties: 1. Planning and executing corporate IT strategy 2. Managing computer systems, networks, and security 3. Managing hardware and software deployments 4. Protecting sensitive information and system-crucial data 5. Managing applications and their security 6. Assessing IT risks 7. Managing disaster recovery 8. Calculating the costs of IT systems and potential security risks 9. Developing IT security policies that cover data access, devices, incident response, and other issues Senior virtual assistance & Customer service representative Company: Onpoint Trading, Dhaka, Bangladesh Year: March 2018 to October 2019 Duties: 1. Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth. 2. Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. 3. Utilize problem solving skills to resolve customer issues and enhancing service levels. 4. Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences. 5. Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records. 6. Maintain a detailed delivery calendar to coordinate schedules and appointments. Online customer service executive Company: Herbalzone international. Petaling jaya, Malaysia Year: March 2016 to December 2017 Duties: 1. Managing a team of representatives offering customer support. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Creating policies and procedures. 5. Planning the training and standardization of service delivery. 6. Selecting and hiring new staff. 7. Monitoring the work of individual representatives and of the team. 8. Conducting quality assurance surveys with customers and providing feedback to the staff. 9. Possessing excellent product knowledge to enhance customer support. 10. Maintaining a pleasant working environment for your team. Assistant graphics designer Company: Chaldal.com. Dhaka, Bangladesh Year: March 2014 to January 2016 Duties: 1. Liaising with clients to determine their requirements and budget 2. Managing client proposals from typesetting through to design, print and production 3. Working with clients, briefing and advising them with regard to design style, format, print production and timescales 4. Developing concepts, graphics and layouts for product illustrations, company logos and websites 5. Preparing rough drafts of material based on an agreed brief 6. Reviewing final layouts and suggesting improvements if required MEMBERSHIP 1. 2018 to present- General member of Bangladesh Human Resource a. Society 2. Member Bangladesh digital skills and innovation 3. 2016 to present- Malaysia data entry & virtual tech giants 4. Member of Mahmudul Houe and associates law firm CERTIFICATION A. B. C. D. E. F. How to be successful freelancer (Online)- codertrust Fiverr 101- codertrust Data entry & virtual assistance- dipti Professional video editing- Skill & Technology Institute Professional web design- Skill & Technology Institute Digital Marketing- Skill & Technology Institute